Exin ITSM20F.EN Exam - Topic 1 Question 123 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 123
Topic #: 1

The Service Provider should check that the Service Management objectives and the plan are being achieved. Which of the following items is not measured as part of this monitoring, measuring or review?

ACustomer satisfaction

BMajor non-conformities

CProblems

DResource utilization

Show Suggested Answer

Suggested Answer: C

by Ciara at Mar 06, 2026, 06:23 AM

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Marjory

3 days ago

Wait, are we really not measuring problems? That seems off.

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Gary

8 days ago

Resource utilization seems like a key metric too.

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Precious

13 days ago

I think customer satisfaction is definitely measured.

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Leoma

18 days ago

I feel like all of these are important, but I vaguely recall that resource utilization might not be a direct measure of service management objectives.

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Reynalda

24 days ago

Problems might be included in the review process, but I'm a bit confused about how resource utilization fits in.

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Zona

29 days ago

I remember a practice question where we discussed major non-conformities being critical to monitor, so I don't think that's the answer here.

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Laine

1 month ago

I think customer satisfaction is definitely measured, but I'm not sure about resource utilization. It seems less directly related to service management objectives.

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