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Exin ITSM20F.EN Exam - Topic 1 Question 123 Discussion

The Service Provider should check that the Service Management objectives and the plan are being achieved. Which of the following items is not measured as part of this monitoring, measuring or review?
C) Problems
A) Customer satisfaction
B) Major non-conformities
D) Resource utilization

Exin ITSM20F.EN Exam - Topic 1 Question 123 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 123
Topic #: 1
[All ITSM20F.EN Questions]

The Service Provider should check that the Service Management objectives and the plan are being achieved. Which of the following items is not measured as part of this monitoring, measuring or review?

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Suggested Answer: C

by Ciara at Mar 06, 2026, 06:23 AM

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Blondell
2 days ago
But what about A) Customer satisfaction? That's crucial!
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Vincent
7 days ago
I agree, it seems less relevant for objectives.
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Brice
12 days ago
I think it's D) Resource utilization.
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Ciara
17 days ago
B) Major non-conformities definitely need to be tracked!
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Emeline
22 days ago
I think all of these should be measured, honestly.
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Avery
2 months ago
Wait, are we sure about that? Resource utilization seems important too.
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Kanisha
2 months ago
I totally agree, customer satisfaction is key!
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Lou
3 months ago
D) Resource utilization isn't usually measured.
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Man
3 months ago
Not measuring problems? That can't be right!
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Sabine
3 months ago
Major non-conformities are always tracked, right?
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Marjory
3 months ago
Wait, are we really not measuring problems? That seems off.
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Gary
3 months ago
Resource utilization seems like a key metric too.
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Precious
3 months ago
I think customer satisfaction is definitely measured.
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Leoma
4 months ago
I feel like all of these are important, but I vaguely recall that resource utilization might not be a direct measure of service management objectives.
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Reynalda
4 months ago
Problems might be included in the review process, but I'm a bit confused about how resource utilization fits in.
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Zona
4 months ago
I remember a practice question where we discussed major non-conformities being critical to monitor, so I don't think that's the answer here.
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Laine
4 months ago
I think customer satisfaction is definitely measured, but I'm not sure about resource utilization. It seems less directly related to service management objectives.
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