Exin ITSM20F.EN Exam - Topic 1 Question 123 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 123
Topic #: 1

The Service Provider should check that the Service Management objectives and the plan are being achieved. Which of the following items is not measured as part of this monitoring, measuring or review?

ACustomer satisfaction

BMajor non-conformities

CProblems

DResource utilization

Show Suggested Answer

Suggested Answer: C

by Ciara at Mar 06, 2026, 06:23 AM

Limited Time Offer

25%

Off

Get Premium ITSM20F.EN Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Dawne

5 hours ago

True, Charlie. But I still feel D) is the least relevant for monitoring objectives.

upvoted 0 times

...

Nickolas

5 days ago

But what about B) Major non-conformities? That seems important too.

upvoted 0 times

...

Lisandra

11 days ago

I agree, Alice. Customer satisfaction is key, not resources.

upvoted 0 times

...

Shaun

16 days ago

I think it's D) Resource utilization. Not really a direct measure.

upvoted 0 times

...

Mireya

21 days ago

True, but it's more about outcomes, not just resources.

upvoted 0 times

...

Willow

26 days ago

But what about A) Customer satisfaction? Isn't that crucial?

upvoted 0 times

...

Frank

1 month ago

I agree, that doesn't directly relate to objectives.

upvoted 0 times

...

Krissy

1 month ago

I think it's D) Resource utilization.

upvoted 0 times

...

Tran

1 month ago

True, but monitoring resources isn't the main focus here.

upvoted 0 times

...

Blondell

2 months ago

But what about A) Customer satisfaction? That's crucial!

upvoted 0 times

...

Vincent

2 months ago

I agree, it seems less relevant for objectives.

upvoted 0 times

...

Brice

2 months ago

I think it's D) Resource utilization.

upvoted 0 times

...

Ciara

2 months ago

B) Major non-conformities definitely need to be tracked!

upvoted 0 times

...

Emeline

2 months ago

I think all of these should be measured, honestly.

upvoted 0 times

...

Avery

4 months ago

Wait, are we sure about that? Resource utilization seems important too.

upvoted 0 times

...

Kanisha

4 months ago

I totally agree, customer satisfaction is key!

upvoted 0 times

...

Lou

4 months ago

D) Resource utilization isn't usually measured.

upvoted 0 times

...

Man

4 months ago

Not measuring problems? That can't be right!

upvoted 0 times

...

Sabine

4 months ago

Major non-conformities are always tracked, right?

upvoted 0 times

...

Marjory

5 months ago

Wait, are we really not measuring problems? That seems off.

upvoted 0 times

...

Gary

5 months ago

Resource utilization seems like a key metric too.

upvoted 0 times

...

Precious

5 months ago

I think customer satisfaction is definitely measured.

upvoted 0 times

...

Leoma

5 months ago

I feel like all of these are important, but I vaguely recall that resource utilization might not be a direct measure of service management objectives.

upvoted 0 times

...

Reynalda

5 months ago

Problems might be included in the review process, but I'm a bit confused about how resource utilization fits in.

upvoted 0 times

...

Zona

5 months ago

I remember a practice question where we discussed major non-conformities being critical to monitor, so I don't think that's the answer here.

upvoted 0 times

...

Laine

6 months ago

I think customer satisfaction is definitely measured, but I'm not sure about resource utilization. It seems less directly related to service management objectives.

upvoted 0 times

...