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Exin ITSM20F.EN Exam - Topic 1 Question 123 Discussion

The Service Provider should check that the Service Management objectives and the plan are being achieved. Which of the following items is not measured as part of this monitoring, measuring or review?
C) Problems
A) Customer satisfaction
B) Major non-conformities
D) Resource utilization

Exin ITSM20F.EN Exam - Topic 1 Question 123 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 123
Topic #: 1
[All ITSM20F.EN Questions]

The Service Provider should check that the Service Management objectives and the plan are being achieved. Which of the following items is not measured as part of this monitoring, measuring or review?

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Suggested Answer: C

by Ciara at Mar 06, 2026, 06:23 AM

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Avery
22 days ago
Wait, are we sure about that? Resource utilization seems important too.
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Kanisha
27 days ago
I totally agree, customer satisfaction is key!
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Lou
1 month ago
D) Resource utilization isn't usually measured.
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Man
1 month ago
Not measuring problems? That can't be right!
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Sabine
1 month ago
Major non-conformities are always tracked, right?
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Marjory
2 months ago
Wait, are we really not measuring problems? That seems off.
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Gary
2 months ago
Resource utilization seems like a key metric too.
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Precious
2 months ago
I think customer satisfaction is definitely measured.
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Leoma
2 months ago
I feel like all of these are important, but I vaguely recall that resource utilization might not be a direct measure of service management objectives.
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Reynalda
2 months ago
Problems might be included in the review process, but I'm a bit confused about how resource utilization fits in.
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Zona
2 months ago
I remember a practice question where we discussed major non-conformities being critical to monitor, so I don't think that's the answer here.
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Laine
3 months ago
I think customer satisfaction is definitely measured, but I'm not sure about resource utilization. It seems less directly related to service management objectives.
upvoted 0 times
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