I feel like I might be mixing things up, but I think HTML is definitely for web browsers, and XML is more about data. So A seems right, but I'm not 100% sure.
Okay, let's see. PMI, cQI, RI - those all sound like potential PUCCH feedback signals. I'll need to think through the definitions of each to determine the right choice(s).
Okay, let's see. They're looking to improve their customer service, so I'll want to highlight features that help agents provide better support, like access to purchase history and a single customer view.
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