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Exin CITM Exam - Topic 5 Question 3 Discussion

Senior management requests a service requirement analysis to justify the need for a vendor. During the analysis, it is concluded that the internal IT provider has insufficient manpower and lacks the skills to deliver the work required. Which gaps are identified?
B) Technical and organizational
A) Financial and organizational
C) Financial and technical

Exin CITM Exam - Topic 5 Question 3 Discussion

Actual exam question for Exin's CITM exam
Question #: 3
Topic #: 5
[All CITM Questions]

Senior management requests a service requirement analysis to justify the need for a vendor. During the analysis, it is concluded that the internal IT provider has insufficient manpower and lacks the skills to deliver the work required. Which gaps are identified?

Show Suggested Answer Hide Answer
Suggested Answer: B

The analysis identifies insufficient manpower (a staffing issue) and lack of skills (a capability issue) within the internal IT provider. These gaps correspond to organizational (manpower, related to staffing and resource allocation) and technical (skills, related to expertise and technical capabilities) deficiencies (B).

Financial and organizational (A): Financial gaps (e.g., budget constraints) are not mentioned in the scenario.

Financial and technical (C): Financial issues are not indicated; the focus is on manpower and skills.

According to vendor management frameworks, identifying gaps in internal capabilities (e.g., staffing and technical expertise) justifies outsourcing to a vendor to fill these deficiencies.


by Jaime at Aug 03, 2025, 08:27 AM

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Geraldo
7 months ago
Totally with you, B makes the most sense here!
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Chauncey
7 months ago
Wait, are we sure they lack skills? Sounds fishy.
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Sage
8 months ago
I think it's A, financial issues are always a concern.
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Oretha
8 months ago
C could be a factor too, but I lean towards B.
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Jani
8 months ago
Definitely B, technical skills are a must!
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Lacey
8 months ago
I think it’s definitely a technical gap because of the skills part, but I’m torn between organizational and financial for the second gap.
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Daniel
9 months ago
I’m a bit confused about the financial gap. If the internal team lacks skills, does that really tie into financial issues?
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Caren
9 months ago
This feels similar to a practice question we had about resource allocation. I think the gaps are likely technical and organizational since skills are mentioned.
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Precious
9 months ago
I remember discussing how manpower issues often relate to organizational gaps, but I'm not sure if financial aspects come into play here.
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Precious
9 months ago
I'm a little confused by the wording of the question. I'll need to re-read it a few times to make sure I'm interpreting it correctly before selecting an answer.
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Pete
9 months ago
I've got this! Based on the information given, the gaps identified are technical and organizational, so the answer is B.
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Shawnda
10 months ago
Okay, let's think this through. The question is asking about the gaps that were identified, so I need to focus on the analysis conclusions provided.
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Eura
10 months ago
Hmm, I'm a bit unsure about this one. I need to carefully read through the details to make sure I understand the context before answering.
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Bobbye
10 months ago
This question seems straightforward. The key is to identify the gaps that were concluded during the service requirement analysis.
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Tina
12 months ago
I'm going with C. It's gotta be financial and technical, right? I mean, if they don't have the skills or resources, that's gonna cost them big time.
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Valentin
10 months ago
A) Financial and organizational
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Jospeh
12 months ago
Hmm, I think the answer is B. The question clearly states that the internal IT provider lacks the skills and manpower, so the gaps identified are technical and organizational.
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Barrett
10 months ago
Yes, it's clear that they are lacking in both areas needed to deliver the required work.
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Clay
12 months ago
I agree, the internal IT provider seems to have both technical and organizational gaps.
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