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Exin Exam CITM Topic 5 Question 3 Discussion
Topic #: 5
Senior management requests a service requirement analysis to justify the need for a vendor. During the analysis, it is concluded that the internal IT provider has insufficient manpower and lacks the skills to deliver the work required. Which gaps are identified?
The analysis identifies insufficient manpower (a staffing issue) and lack of skills (a capability issue) within the internal IT provider. These gaps correspond to organizational (manpower, related to staffing and resource allocation) and technical (skills, related to expertise and technical capabilities) deficiencies (B).
Financial and organizational (A): Financial gaps (e.g., budget constraints) are not mentioned in the scenario.
Financial and technical (C): Financial issues are not indicated; the focus is on manpower and skills.
According to vendor management frameworks, identifying gaps in internal capabilities (e.g., staffing and technical expertise) justifies outsourcing to a vendor to fill these deficiencies.
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