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Exin CITM Exam Questions

Exam Name: EXIN EPI Certified Information Technology Manager
Exam Code: CITM
Related Certification(s): Exin EPI IT Management Certification
Certification Provider: Exin
Actual Exam Duration: 75 Minutes
Number of CITM practice questions in our database: 50 (updated: Nov. 15, 2025)
Expected CITM Exam Topics, as suggested by Exin :
  • Topic 1: IT Strategy: This section of the exam measures the skills of an IT Strategy Manager and covers the development and alignment of IT strategy with business objectives. It emphasizes creating strategic plans to support organizational goals, understanding emerging technologies, and ensuring that IT investments contribute to competitive advantage and operational efficiency.
  • Topic 2: IT Organization: This domain targets an IT Operations Manager and focuses on the design and management of IT organizational structures. It includes defining roles and responsibilities, establishing governance frameworks, managing resources effectively, and fostering collaboration to support IT service delivery and business needs.
  • Topic 3: Vendor Selection / Management: This section measures the expertise of a Vendor Manager and covers the process of selecting and managing third-party providers. It addresses evaluating vendor capabilities, negotiating contracts, monitoring performance, and maintaining productive relationships to ensure service quality and value.
  • Topic 4: Project Management: This domain is aimed at an IT Project Manager and encompasses planning, executing, and controlling IT projects. It includes managing scope, time, cost, quality, and risks, applying project methodologies, engaging stakeholders, and delivering projects that meet business requirements.
  • Topic 5: Application Management: This section of the exam evaluates an Application Manager’s skills in overseeing the lifecycle of IT applications. It covers application development support, maintenance, upgrades, user support, and ensuring that applications meet functional and performance standards aligned with business needs.
  • Topic 6: Service Management: This domain targets a Service Delivery Manager and focuses on managing IT services to ensure consistent and efficient delivery. It includes establishing service level agreements (SLAs), incident and problem management, continuous service improvement, and aligning IT services with business demands.
  • Topic 7: Business Continuity Management: This section measures the skills of a Business Continuity Manager and covers planning and implementing strategies to ensure IT availability and resilience during disruptions. It includes risk assessment, disaster recovery planning, backup procedures, and testing to minimize business impact.
  • Topic 8: Risk Management: This domain evaluates the capabilities of an IT Risk Manager and involves identifying, assessing, and mitigating IT-related risks. It addresses developing risk frameworks, compliance management, and proactive measures to safeguard IT assets and operations.
  • Topic 9: Information Security Management: This section targets an Information Security Manager and focuses on protecting information assets from threats. It covers policy development, security controls implementation, incident response, data protection, and compliance with legal and regulatory requirements to maintain confidentiality, integrity, and availability.
Disscuss Exin CITM Topics, Questions or Ask Anything Related

Bernadine

4 hours ago
EXIN EPI CITM certified! Pass4Success's resources were invaluable for last-minute prep.
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Maricela

8 days ago
I was jittery before the exam, doubting if I could juggle all the IT management concepts. PASS4SUCCESS gave me structured practice and confidence-boosting feedback, and now I'm sure I can lead with clarity. To future test-takers: trust the process and stay steady—you've got this.
upvoted 0 times
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Cherilyn

15 days ago
PASS4SUCCESS practice tests were a game-changer for me. Stay focused on the key topics, and don't forget to take breaks to recharge.
upvoted 0 times
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Brianne

22 days ago
Passing the EXIN EPI exam was a breeze with PASS4SUCCESS practice exams. My top tip? Manage your time wisely and don't get bogged down in any one section.
upvoted 0 times
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Nina

30 days ago
Heads up on the project management questions! They focus on agile methodologies. Know the differences between Scrum, Kanban, and XP. Practice applying these in various scenarios.
upvoted 0 times
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Stefan

1 month ago
Passed EXIN EPI CITM today! Grateful for Pass4Success's accurate practice tests.
upvoted 0 times
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Ira

1 month ago
EXIN EPI CITM success! Pass4Success's questions were key to my quick preparation.
upvoted 0 times
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Truman

2 months ago
Ace'd EXIN EPI CITM! Pass4Success made prep a breeze with their relevant materials.
upvoted 0 times
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Britt

2 months ago
Thanks to Pass4Success for the great prep materials! The exam had several questions on IT governance frameworks. Be ready to compare COBIT, ITIL, and ISO standards. Understanding their key differences is crucial.
upvoted 0 times
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Claudia

2 months ago
The Application Management part of the exam was intense. I remember a question about the lifecycle of an application and how to manage updates effectively. It was tricky because it required understanding both technical and business perspectives. Despite my uncertainty, the practice questions from Pass4Success helped me succeed.
upvoted 0 times
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Melinda

2 months ago
Just passed the EXIN EPI CITM exam! Thanks Pass4Success for the spot-on practice questions.
upvoted 0 times
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Shenika

2 months ago
Just passed the EXIN EPI Certified IT Manager exam! The IT service management section was tricky. Expect questions on ITIL processes and their integration. Study service strategy and continual improvement concepts thoroughly.
upvoted 0 times
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Cordelia

2 months ago
Reflecting on the exam, I can say that the IT Strategy section was quite challenging. One question that stood out was about aligning IT goals with business objectives. It asked how to prioritize IT projects when resources are limited. I wasn't entirely sure of the best approach, but thanks to the practice questions from Pass4Success, I managed to pass.
upvoted 0 times
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Free Exin CITM Exam Actual Questions

Note: Premium Questions for CITM were last updated On Nov. 15, 2025 (see below)

Question #1

Controls to manage risk have been implemented and evaluated successfully. Risks are now at the level which the organization is willing to accept. What is the name of this risk?

Reveal Solution Hide Solution
Correct Answer: C

In risk management, after controls are implemented to mitigate risks, the remaining risk that the organization is willing to accept is called residual risk (C). According to frameworks like ISO/IEC 27001 and COBIT, residual risk represents the level of risk that persists after applying controls, deemed acceptable based on the organization's risk appetite. For example, if a control reduces the likelihood or impact of a threat (e.g., data breach), the remaining exposure is the residual risk, which the organization monitors but does not further mitigate unless necessary.

Reduced risk (A): Not a standard term; implies a general decrease but lacks specificity.

Lowered risk (B): Similar to reduced risk, not a recognized term in risk management frameworks.

Modified risk (D): Implies risk alteration but is not a standard term for post-control risk levels.

Residual risk is a critical concept in risk management, ensuring organizations understand and accept the remaining exposure after mitigation efforts.


Question #2

What is the correct sequence of activities for a risk assessment?

Reveal Solution Hide Solution
Correct Answer: C

The correct sequence for a risk assessment, as per ISO 31000 and ISO/IEC 27001, is: Establish context --- identify --- analyse --- evaluate --- treatment (C).

Establish context: Define the scope, objectives, and criteria for the risk assessment (e.g., organizational goals, assets, and risk appetite).

Identify: Identify potential risks (e.g., threats and vulnerabilities) that could impact objectives.

Analyse: Assess the likelihood and impact of identified risks to determine their severity.

Evaluate: Compare risks against risk criteria to prioritize them for treatment.

Treatment: Implement controls or strategies to mitigate, avoid, transfer, or accept risks.

Option A: Incorrect, as ''monitor and review'' is a post-treatment step, not the starting point.

Option B: Incorrect, as ''communication'' is not a distinct step in risk assessment; it's embedded throughout.

Option D: Incorrect, as it skips ''establish context,'' which is essential for defining the assessment's scope.

This sequence ensures a structured, systematic approach to risk assessment, aligning with organizational objectives.


Question #3

Controls to manage risk have been implemented and evaluated successfully. Risks are now at the level which the organization is willing to accept. What is the name of this risk?

Reveal Solution Hide Solution
Correct Answer: C

In risk management, after controls are implemented to mitigate risks, the remaining risk that the organization is willing to accept is called residual risk (C). According to frameworks like ISO/IEC 27001 and COBIT, residual risk represents the level of risk that persists after applying controls, deemed acceptable based on the organization's risk appetite. For example, if a control reduces the likelihood or impact of a threat (e.g., data breach), the remaining exposure is the residual risk, which the organization monitors but does not further mitigate unless necessary.

Reduced risk (A): Not a standard term; implies a general decrease but lacks specificity.

Lowered risk (B): Similar to reduced risk, not a recognized term in risk management frameworks.

Modified risk (D): Implies risk alteration but is not a standard term for post-control risk levels.

Residual risk is a critical concept in risk management, ensuring organizations understand and accept the remaining exposure after mitigation efforts.


Question #4

What is the correct sequence of activities for a risk assessment?

Reveal Solution Hide Solution
Correct Answer: C

The correct sequence for a risk assessment, as per ISO 31000 and ISO/IEC 27001, is: Establish context --- identify --- analyse --- evaluate --- treatment (C).

Establish context: Define the scope, objectives, and criteria for the risk assessment (e.g., organizational goals, assets, and risk appetite).

Identify: Identify potential risks (e.g., threats and vulnerabilities) that could impact objectives.

Analyse: Assess the likelihood and impact of identified risks to determine their severity.

Evaluate: Compare risks against risk criteria to prioritize them for treatment.

Treatment: Implement controls or strategies to mitigate, avoid, transfer, or accept risks.

Option A: Incorrect, as ''monitor and review'' is a post-treatment step, not the starting point.

Option B: Incorrect, as ''communication'' is not a distinct step in risk assessment; it's embedded throughout.

Option D: Incorrect, as it skips ''establish context,'' which is essential for defining the assessment's scope.

This sequence ensures a structured, systematic approach to risk assessment, aligning with organizational objectives.


Question #5

During Post Implementation Review (PIR) of changes, it is lately concluded that an unusual high number of changes failed to meet their objectives. What is the most likely cause of this?

Reveal Solution Hide Solution
Correct Answer: A

A high failure rate of changes during Post Implementation Review (PIR) in ITIL's change management process suggests a deficiency in the assessment and evaluation of change requests (A). Proper assessment involves analyzing risks, impacts, and feasibility before approving changes. If this step is inadequate (e.g., overlooking conflicts or underestimating impacts), changes are more likely to fail, as they may not align with objectives or be poorly planned.

Insufficient resources (B): May cause delays but is less directly tied to failed objectives compared to poor assessment.

CAB meetings not taking place (C): The CAB reviews changes, but the scenario doesn't indicate meetings are absent; poor assessment can occur even with CAB involvement.

Insufficient budget (D): May limit implementation but is less likely the primary cause of failed objectives.



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