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Data center operators complain about receiving too many non-alarm conditions.
What is the best response?
When operators receive excessive non-alarm notifications, this indicates that:
Thresholds are not well-configured
Events are misclassified
Alarm definitions are incorrect
Monitoring profiles require tuning
EPI's monitoring best practices state that the correct response is to:
Review alarm information and adjust definitions, thresholds, and filtering.
This ensures that:
Only relevant alarms reach operators
Noise is minimized
Operators maintain focus on true issues
SLA-related metrics are accurately monitored
Why other options are incorrect:
A: Training is secondary and will not fix incorrect alarm settings.
C: Ignoring notifications is dangerous and violates operational control.
D: Upgrading software may not resolve the underlying configuration problem.
Thus, B is correct.
EPI DCFOM-Aligned Reference Concepts (Paraphrased)
Monitoring systems must generate actionable alarms, not noise.
Alarm thresholds and event filters must be reviewed and optimized regularly.