You are asked to teach a class on the basic of using SAP R/3 as ERP, students are migrating from using BAAN and are hostile to the new ERP program. The best action you can take in this matter would be:
I think the key here is to really listen to the students and try to understand where they're coming from. Explaining the course objectives and getting their acceptance at the start sounds like the best way to build some trust and get them on board.
I'd be cautious about just telling them their boss is requiring them to attend. That could really rub them the wrong way and make them even more resistant. Explaining the course objectives and getting their buy-in seems like a better strategy.
I'm not sure about this one. Assuring the students they'll like the new system better could come across as dismissive of their concerns. Maybe a more open and collaborative approach would work better.
This seems like a tricky situation. I'd probably start by trying to understand the students' concerns and see if I can address them directly. Polling them might be a good way to get a sense of where they're at.
Ming
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