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An end user is experiencing performance issues on their device after the EPM Agent had been installed on their machine. What should the EPM Administrator do first to help resolve the issue?
Suggested Answer: D
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36 comments · newest first
LA
Lavera
11 months ago
Wait, are we really uninstalling antivirus? That seems extreme!
NO
Norah
11 months ago
Agreed, excluding EPM from security software is crucial!
QU
Queenie
11 months ago
Not sure about that, uninstalling antivirus sounds risky.
CA
Carman
11 months ago
I think rerunning the agent installation could help too.
CE
Celestine
12 months ago
Definitely check the 3rd party security solutions first.
LA
Lawanda
12 months ago
I’m leaning towards enabling the Default Policy's Privilege Management Control. It sounds familiar, but I can't remember if it directly relates to performance issues.
EL
Elbert
1 year ago
I wonder if disabling the anti-virus software could be the answer. It seems risky, but I recall it being mentioned in a case study.
MA
Marguerita
1 year ago
I'm not entirely sure, but I feel like rerunning the agent installation could help. We practiced that in a similar scenario, right?
RO
Rosendo
1 year ago
I think the first step should be checking the 3rd party security solutions. I remember something about exclusions being important for performance.
SH
Shasta
1 year ago
I'd recommend uninstalling or disabling any anti-virus software that might be prohibiting the EPM Agent functionalities. That could be the root cause of the performance issues.
TR
Trinidad
1 year ago
Rerunning the agent installation on the user's machine to repair the installation could be a good option. Sometimes a simple reinstall can fix these kinds of problems.
AL
Alonso
1 year ago
Hmm, I'm a bit unsure about this one. Should we try enabling the Default Policy's Privilege Management Control and setting Unhandled Privileged Applications to Elevate mode? That might help resolve the performance issues.
MA
Maia
1 year ago
I think the first step would be to verify if any third-party security solutions have been added to the EPM's Files To Be Ignored Always configuration, as well as ensuring CyberArk EPM has been excluded from those solutions. That seems like the most logical place to start.
DE
Devora
1 year ago
Okay, I've got this. The robot state during job execution is definitely "Busy". That's the most logical choice based on the question.
JE
Jerry
2 years ago
You know, if this was a really old machine, maybe we should just recommend they get a new computer. That would solve the performance issues for sure!
KA
Katie
2 years ago
You know, if this was a really old machine, maybe we should just recommend they get a new computer. That would solve the performance issues for sure!
ME
Meaghan
2 years ago
B) Enable the Default Policy's Privilege Management Control, Unhandled Privileged Applications in Elevate mode.
RO
Rosio
2 years ago
A) Verify any 3rd party security solutions have been added to EPM's Files To Be Ignored Always configuration and CyberArk EPM has also been excluded from the 3rd party security solutions.
LO
Louisa
2 years ago
Disabling any anti-virus software that may be causing issues with the EPM Agent functionalities could also be necessary.
LE
Leah
2 years ago
I believe rerunning the agent installation on the user's machine to repair the installation could also be a good first step.
GA
Gail
2 years ago
Haha, imagine if the user had installed the EPM Agent on their toaster. That would be a real performance problem!
XO
Xochitl
2 years ago
C) Rerun the agent installation on the user's machine to repair the installation.
HO
Holley
2 years ago
A) Verify any 3rd party security solutions have been added to EPM's Files To Be Ignored Always configuration and CyberArk EPM has also been excluded from the 3rd party security solutions.
YO
Yolande
2 years ago
I agree with Niesha, excluding CyberArk EPM from 3rd party security solutions could help resolve the performance issues.
NI
Niesha
2 years ago
I think the EPM Administrator should verify any 3rd party security solutions have been added to EPM's Files To Be Ignored Always configuration.
JA
Jannette
2 years ago
Option B sounds a bit overkill. I doubt we need to enable the privilege management control just to resolve a performance issue.
JO
Johana
2 years ago
Hmm, I'm not sure. Repairing the installation with option C could be worth a try first before going through all the troubleshooting.
PA
Paul
2 years ago
I would go with option D. Disabling any anti-virus software that's interfering with the EPM Agent seems like the logical first step.
AN
Angelyn
2 years ago
Option A looks like the right choice to me. We need to make sure the EPM Agent is not being blocked by any third-party security solutions.
TA
Tamala
2 years ago
Agreed. That should help resolve the performance issues on the user's device.
JO
Joni
2 years ago
Let's make sure to follow the steps in option A first before trying anything else.
MA
Marvel
2 years ago
Enabling the Default Policy's Privilege Management Control could also help resolve the issue.
PO
Pok
2 years ago
I agree, checking for any 3rd party security solutions blocking the EPM Agent is crucial.
WY
Wynell
2 years ago
Let's make sure CyberArk EPM has also been excluded from the 3rd party security solutions.
WH
Whitney
2 years ago
That sounds like a good idea. We need to make sure the EPM Agent is not being blocked.
CE
Celestina
2 years ago
I think we should verify any 3rd party security solutions have been added to EPM's Files To Be Ignored Always configuration.