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CompTIA SK0-005 Exam - Topic 1 Question 27 Discussion

A server administrator must respond to tickets within a certain amount of time. The server administrator needs to adhere to the:
D) SLA.
A) BIA.
B) RTO.
C) MTTR.

CompTIA SK0-005 Exam - Topic 1 Question 27 Discussion

Actual exam question for CompTIA's SK0-005 exam
Question #: 27
Topic #: 1
[All SK0-005 Questions]

A server administrator must respond to tickets within a certain amount of time. The server administrator needs to adhere to the:

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Suggested Answer: D

by Carlee at Jun 25, 2022, 12:12 PM

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Gladys
10 months ago
Surprised people mix this up, it's pretty basic!
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Soledad
11 months ago
Wait, isn't BIA more about impact analysis?
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Edgar
11 months ago
100% agree, SLA is the way to go!
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Rima
11 months ago
I thought it was MTTR, but I guess not.
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Theodora
11 months ago
Definitely SLA, that's the service level agreement!
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Cassandra
11 months ago
I feel like BIA is more about impact analysis, so it probably isn't the right choice here.
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Louisa
11 months ago
I practiced a similar question, and I think MTTR is more about repair time rather than response.
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Eladia
11 months ago
I think the answer might be SLA since it relates to service level agreements and response times.
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Joye
11 months ago
I'm not entirely sure, but I remember RTO is about recovery time, not response time.
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Ming
12 months ago
NTILE is definitely the way to go here. It allows you to partition the data and select a random sample, which is exactly what the question is asking for. I feel good about this one.
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Merlyn
12 months ago
I'm a bit confused on this one. I know Microsoft has a lot of cloud services, but I'm not familiar with the specific capabilities of each one. I'll have to make an educated guess on this.
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Justine
12 months ago
Okay, I think I've got this. Business Process Flows for the visual guide, Power Apps mobile apps for the tablet experience, and Power Automate cloud flows to handle the assignment and notifications. Seems like a solid solution to me.
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