CompTIA Exam PK0-005 Topic 4 Question 23 Discussion

Actual exam question for CompTIA's PK0-005 exam

Question #: 23
Topic #: 4

While working in a collaborative, online brainstorming session, team members send private messages to the facilitator about challenges understanding others when they are speaking due to accents and background noises. Which of the following should the facilitator do to overcome the challenges?

AInstruct the team members to set their speakers to maximum volume and mute their microphones.

BRequire everyone to turn on their cameras and use the same background filter.

CEncourage the use of the chat and use plain language when speaking.

DAllow one person to speak at a time after receiving acknowledgment from the facilitator.

Show Suggested Answer

Suggested Answer: C

Smoothing is a conflict resolution technique where the project manager emphasizes areas of agreement and downplays the areas of difference. By focusing on common ground and minimizing the importance of the conflicting points, the project manager aims to reduce the tension and encourage cooperation among team members. This approach is often used for minor disagreements where maintaining harmony is more important than resolving the conflict itself.

by Staci at May 30, 2024, 02:12 PM

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