CompTIA PK0-005 Exam - Topic 3 Question 21 Discussion

Actual exam question for CompTIA's PK0-005 exam

Question #: 21
Topic #: 3

Two team members have a minor disagreement on how a task should be performed. The project manager plans to meet with the team members to discuss the matter. Which of the following techniques should the project manager use to emphasize the areas of agreement and downplay the opposing views?

ACompromising

BForcing

CSmoothing

DCollaborating

Show Suggested Answer

Suggested Answer: C

Smoothing is a conflict resolution technique where the project manager emphasizes areas of agreement and downplays the areas of difference. By focusing on common ground and minimizing the importance of the conflicting points, the project manager aims to reduce the tension and encourage cooperation among team members. This approach is often used for minor disagreements where maintaining harmony is more important than resolving the conflict itself.

by Melynda at May 13, 2024, 08:00 PM

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Edelmira

10 months ago

Not sure if downplaying opposing views is a good idea.

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Dominga

10 months ago

Wait, is smoothing really effective in the long run?

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Kenia

10 months ago

I think compromising could work too, though.

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Rana

10 months ago

Totally agree, it’s the best way to keep the peace!

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Temeka

11 months ago

Smoothing is all about highlighting common ground.

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Gilberto

11 months ago

Collaborating could work, but it might take longer than just smoothing things over. I guess it depends on how urgent the task is.

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Izetta

11 months ago

Forcing seems too aggressive for a minor disagreement, right? I feel like it would just escalate the situation instead of resolving it.

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Lauran

11 months ago

I remember practicing a similar question, and I think compromising might be a good option too, but it doesn't really emphasize agreement as much as smoothing does.

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Danica

11 months ago

I think the project manager should use smoothing since it focuses on finding common ground, but I'm not entirely sure if that's the best approach.

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Shelia

11 months ago

Collaborating might be the better approach. That way, the project manager can work with the team members to find a mutually agreeable solution.

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Karima

11 months ago

Smoothing seems like the way to go here. The goal should be to downplay the disagreement and highlight the areas where the team members agree.

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Portia

11 months ago

I'm a bit unsure about this one. There are a few different conflict resolution styles mentioned, and I'm not sure which one is best for this specific scenario.

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Rosendo

11 months ago

This seems like a straightforward conflict resolution question. I think the key is to focus on finding common ground and emphasizing areas of agreement.

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Kenneth

12 months ago

This seems simple enough. I'll just create the swap file and add the entry to fstab.

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Malcom

12 months ago

Hmm, this looks straightforward. I'll read through the question carefully and think about the key details before selecting my answer.

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Lavelle

12 months ago

I'm a bit confused by the wording of this question. Are Defects per Unit and Hidden Costs also considered types of KPIs? I'll have to review my notes to make sure I understand the difference between these concepts.

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Maynard

12 months ago

I'm a bit confused by this question. I know the CUSUM and EWMA charts are more efficient for detecting small shifts, but I'm not sure about the EWQR option. I'll have to make an educated guess on this one.

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