CompTIA Exam 220-1202 Topic 4 Question 9 Discussion

Actual exam question for CompTIA's 220-1202 exam

Question #: 9
Topic #: 4

Performance on a user's smartphone is degrading. Applications take a long time to start, and switching between apps is slow. Which of the following diagnostic steps should a mobile technician take first?

ARestore the phone to factory settings

BRestart the phone

CCheck the phone's battery state

DUninstall unneeded applications

Show Suggested Answer

Suggested Answer: D

Comprehensive and Detailed Explanation From Exact Extract:

One of the most common causes for performance degradation on smartphones isstorage or memory overloaddue to excessive apps.Uninstalling unused appsis a basic but effective first diagnostic step.

FromTravis Everett -- All-in-One Exam Guide:

''Start troubleshooting sluggish smartphones by clearing unused apps and files before performing advanced diagnostics or resets.''

by Jacki at Jul 09, 2025, 06:14 PM

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