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CompTIA 220-1202 Exam Questions
- Topic 1: Operating Systems: This section of the exam measures skills of a Desktop Support Technician and covers essential concepts around different types of operating systems and their specific purposes. It includes desktop and mobile platforms such as Windows, macOS, Linux, Android, and iOS. Candidates are expected to understand installation and upgrade methods, the use of system partitions, file system types like NTFS and exFAT, and how to work within vendor limitations. It also includes recognizing compatibility concerns across operating systems, configuring Windows editions, and utilizing various built-in Windows tools and features.
- Topic 2: Security: This section of the exam measures skills of a Technical Support Specialist and focuses on implementing basic security measures to protect devices and data. Topics include identifying and removing malware, configuring security settings like firewalls and access controls, and understanding authentication techniques. Candidates should also be familiar with securing wireless and wired networks, using encryption, recognizing social engineering attacks, and applying best practices for physical security and data disposal.
- Topic 3: Software Troubleshooting: This section of the exam measures skills of a Desktop Support Technician and evaluates the ability to troubleshoot common software-related issues. Candidates must identify and resolve problems related to system crashes, application errors, slow performance, and boot issues. The domain also covers mobile OS troubleshooting and the use of diagnostic tools to ensure system stability and reliability across different platforms and environments.
- Topic 4: Operational Procedures: This section of the exam measures skills of a Technical Support Specialist and involves understanding standard operating procedures in IT environments. It covers the documentation process, incident response, change management, and disaster recovery planning. Candidates also need to be familiar with safety procedures, environmental controls, and professionalism in customer communication. The section highlights the importance of following organizational policies and using remote support tools effectively.
Free CompTIA 220-1202 Exam Actual Questions
Note: Premium Questions for 220-1202 were last updated On Aug. 13, 2025 (see below)
Which of the following prevents forced entry into a building?
Comprehensive and Detailed Explanation From Exact Extract:
A bollard is a sturdy physical barrier---often a steel or concrete post---designed to prevent vehicles or unauthorized individuals from ramming into or entering secure areas of a building. It provides physical security and is commonly used outside entrances to prevent forced entry.
A . PIV (Personal Identity Verification) cards are used for identity access control, not physical blocking.
B . Motion lighting may deter activity but doesn't physically prevent entry.
C . Surveillance records activity but cannot stop a forced entry.
CompTIA A+ 220-1102 Objective 2.4: Compare and contrast physical security measures.
Study Guide Section: Physical security devices --- barriers, bollards, and deterrents
An administrator received an email stating that the OS they are currently supporting will no longer be issued security updates and patches. Which of the following is most likely the reason the administrator received this message?
Comprehensive and Detailed Explanation From Exact Extract:
Operating systems periodically reach a status known as 'end of life' (EOL), at which point the developer (e.g., Microsoft, Apple) ceases to provide security updates, patches, or technical support. When this happens, the OS becomes vulnerable and non-compliant with security best practices, which is why organizations typically receive advance notifications from vendors or support teams.
A . Manufacturer support expiration only applies to hardware, not OS patching.
C . Security software may be upgraded or removed, but that does not affect patching the OS itself.
D . The release of a new version doesn't automatically stop updates for the current version.
CompTIA A+ 220-1102 Objective 1.3: Given a scenario, use appropriate Microsoft operating system features and tools.
Study Guide Section: OS lifecycle management and vendor support phases (e.g., EOL)
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Performance on a user's smartphone is degrading. Applications take a long time to start, and switching between apps is slow. Which of the following diagnostic steps should a mobile technician take first?
Comprehensive and Detailed Explanation From Exact Extract:
One of the most common causes for performance degradation on smartphones isstorage or memory overloaddue to excessive apps.Uninstalling unused appsis a basic but effective first diagnostic step.
FromTravis Everett -- All-in-One Exam Guide:
''Start troubleshooting sluggish smartphones by clearing unused apps and files before performing advanced diagnostics or resets.''
A technician is securing a newly deployed workstation. Only authorized users should access it. Which actions should the technician take? (Select two)
Screensaver lockshelp protect unattended workstations.
BIOS passwordsprevent unauthorized changes at startup or during boot.
FromQUENTIN DOCTER - COMPTIA A+ COMPLETE study GUIDE:
''Applying a BIOS password adds a pre-boot security layer. Screensaver locks help protect logged-in sessions during idle times.''
Which of the following prevents forced entry into a building?
Bollards are sturdy, fixed posts installed around buildings or sensitive areas to physically block vehicles and prevent ramming attacks or forced vehicular entry. Unlike surveillance or lighting, bollards provide a direct physical barrier.
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