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CompTIA 220-1202 Exam - Topic 2 Question 20 Discussion

After completing malware removal steps, what is the next step the technician should take?
B) Educate the end user
A) Perform a secondary antivirus scan
C) Reimage the computer
D) Review system logs

CompTIA 220-1202 Exam - Topic 2 Question 20 Discussion

Actual exam question for CompTIA's 220-1202 exam
Question #: 20
Topic #: 2
[All 220-1202 Questions]

After completing malware removal steps, what is the next step the technician should take?

Show Suggested Answer Hide Answer
Suggested Answer: B

End-user education is crucial after malware removal to prevent recurrence. Teaching safe browsing habits and security awareness completes the remediation cycle.

Mark Soper -- Mike Meyers' Lab Manualstates:

''Educating the user after malware remediation is part of the CompTIA malware response methodology. This includes training on phishing and safe practices.''


by Valentin at May 17, 2026, 07:45 PM

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Ilene
3 days ago
Definitely review system logs to check for any lingering issues.
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Ashley
9 days ago
Reimaging seems extreme unless absolutely necessary.
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Annmarie
14 days ago
I think educating the end user is more important.
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Wei
19 days ago
A secondary antivirus scan is a must!
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Isabella
24 days ago
Wait, are we really sure a secondary scan is needed? Seems redundant.
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Casie
29 days ago
Definitely review system logs to check for any lingering issues.
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Jules
1 month ago
Reimaging seems extreme unless absolutely necessary.
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Isaiah
1 month ago
I think educating the end user is more important.
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Laura
1 month ago
A secondary antivirus scan is a must!
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Cyndy
2 months ago
Reimaging the computer seems a bit extreme unless there are still problems, right? I feel like there are better steps first.
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Yolande
2 months ago
I practiced a question like this, and I think reviewing system logs might help identify any remaining issues.
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Marci
2 months ago
I'm not entirely sure, but I remember something about educating the end user being important after malware removal.
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Margart
4 months ago
I think the next step should be to perform a secondary antivirus scan, just to be sure everything is clean.
upvoted 0 times
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