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CompTIA 220-1201 Exam - Topic 5 Question 1 Discussion

A technician is troubleshooting issues occurring on a user's mobile device. Applications and the OS have slow response times, even when performing simple tasks, such as writing an email. Additionally, new applications occasionally fail to launch. Which of the following should the technician do next?
B) Close unnecessary programs.
A) Move the device to a room with a colder temperature.
C) Reset to factory default settings.
D) Check the battery health of the device.

CompTIA 220-1201 Exam - Topic 5 Question 1 Discussion

Actual exam question for CompTIA's 220-1201 exam
Question #: 1
Topic #: 5
[All 220-1201 Questions]

A technician is troubleshooting issues occurring on a user's mobile device. Applications and the OS have slow response times, even when performing simple tasks, such as writing an email. Additionally, new applications occasionally fail to launch. Which of the following should the technician do next?

Show Suggested Answer Hide Answer
Suggested Answer: B

Comprehensive and Detailed In-Depth

The symptoms --- slow response and failed app launches --- indicate that thedevice's memory or processing resources are overutilized. Closing unnecessary apps can free up RAM and CPU resources, improving performance.

Option A:Overheating may cause sluggishness, but that's not indicated here.

Option C:Factory reset is a last resort, not the next logical step.

Option D:Battery health would affect uptime, not system speed.

CompTIA A+ Core 1 Exam Objective Reference:

Objective 1.6: Given a scenario, configure basic mobile device network connectivity and application support.


by Lorrie at Jun 15, 2025, 06:14 AM

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Latonia
9 months ago
Definitely check the battery health first!
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Lashawn
9 months ago
I think resetting to factory settings might be too extreme.
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Kati
9 months ago
Yeah, I agree with closing programs, that helps a lot!
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Barrett
10 months ago
Moving it to a colder room? Really?
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Lyla
10 months ago
Closing unnecessary programs is a must!
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Zona
10 months ago
Checking the battery health could be important too. If the battery is failing, it might cause performance issues like this.
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Desire
10 months ago
Factory resetting sounds drastic, but I think it could be a last resort if nothing else works. I just hope it doesn't erase important data.
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Ricki
11 months ago
I'm not sure if moving the device to a colder room would really fix the issue. It seems a bit off to me.
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Nan
11 months ago
I remember something about closing unnecessary programs to free up resources. That might help with the slow response times.
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Rutha
11 months ago
Okay, let me see. Slow response times and app failures could be caused by a variety of things. I think I'll start by closing unnecessary programs and see if that helps.
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Latricia
11 months ago
Resetting to factory default settings is usually a last resort, so I wouldn't go with that option unless I've tried everything else. Checking the battery health is also a good idea.
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Chanel
11 months ago
Hmm, I'm not sure about this one. The options seem a bit random. I'll have to think it through carefully before answering.
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Beth
11 months ago
This seems like a pretty straightforward troubleshooting question. I'd go with closing unnecessary programs - that's usually the first step when dealing with performance issues.
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Lera
1 year ago
I believe resetting to factory default settings might be a good option to fix the issues.
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Carmen
1 year ago
Moving the device to a colder room? Guess the technician thinks the phone is overheating from all the hard work it's doing, poor thing.
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Laurena
1 year ago
D) Check the battery health of the device.
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Laurena
1 year ago
C) Reset to factory default settings.
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Laurena
1 year ago
B) Close unnecessary programs.
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Pedro
1 year ago
I agree with Lazaro, closing unnecessary programs can help improve the device's performance.
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Veronika
1 year ago
Reset to factory default? Might as well just throw the whole phone away and get a new one. Where's the fun in that?
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Beckie
1 year ago
D) Check the battery health of the device.
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Beckie
1 year ago
B) Close unnecessary programs.
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Lazaro
1 year ago
I think the technician should close unnecessary programs.
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Bev
1 year ago
Check the battery health? Sounds like the technician needs to charge their own brain before troubleshooting this device.
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Valentin
1 year ago
Closing unnecessary programs sounds like the logical first step. No need to go all the way to factory reset yet.
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Carlton
1 year ago
Filiberto: Let's try closing programs first and see if that improves the performance.
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Wilbert
1 year ago
User 3: Should we also check the battery health of the device?
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Filiberto
1 year ago
User 2: Agreed, that could help with the slow response times.
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Lonna
1 year ago
User 1: I think we should close unnecessary programs first.
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