CompTIA Exam 220-1102 Topic 4 Question 59 Discussion

When dealing with sensitive information, it's crucial to adhere to company policies and procedures. These policies will outline the proper protocols for handling and transporting devices containing sensitive data.

Here's why the other options might not be the best course of action:

A . Remove the HDD and then send the computer for repair: While this might seem like a good way to protect the data, it might not be compliant with company policy. Some policies might require the entire device to be sent for security reasons or to ensure proper diagnosis and repair.

C . Delete the sensitive information before the computer leaves the building: Deleting the data might not be sufficient, as it could potentially be recovered. Also, it might violate data retention policies or hinder the repair process.

D . Get authorization from the manager: While getting manager approval is important, it's essential to first consult the company policies to understand the required procedures.

Recommended Steps:

Check corporate policies: Review the company's policies on data security, device handling, and off-site repairs.

Consult with IT security or management: If the policies are unclear or if you have any questions, seek guidance from the appropriate personnel.

Follow the prescribed procedures: This might involve data encryption, secure data wiping, obtaining necessary approvals, and using approved vendors for off-site repairs.