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CompTIA 220-1202 Exam Questions
- Topic 1: Operating Systems: This section of the exam measures skills of a Desktop Support Technician and covers essential concepts around different types of operating systems and their specific purposes. It includes desktop and mobile platforms such as Windows, macOS, Linux, Android, and iOS. Candidates are expected to understand installation and upgrade methods, the use of system partitions, file system types like NTFS and exFAT, and how to work within vendor limitations. It also includes recognizing compatibility concerns across operating systems, configuring Windows editions, and utilizing various built-in Windows tools and features.
- Topic 2: Security: This section of the exam measures skills of a Technical Support Specialist and focuses on implementing basic security measures to protect devices and data. Topics include identifying and removing malware, configuring security settings like firewalls and access controls, and understanding authentication techniques. Candidates should also be familiar with securing wireless and wired networks, using encryption, recognizing social engineering attacks, and applying best practices for physical security and data disposal.
- Topic 3: Software Troubleshooting: This section of the exam measures skills of a Desktop Support Technician and evaluates the ability to troubleshoot common software-related issues. Candidates must identify and resolve problems related to system crashes, application errors, slow performance, and boot issues. The domain also covers mobile OS troubleshooting and the use of diagnostic tools to ensure system stability and reliability across different platforms and environments.
- Topic 4: Operational Procedures: This section of the exam measures skills of a Technical Support Specialist and involves understanding standard operating procedures in IT environments. It covers the documentation process, incident response, change management, and disaster recovery planning. Candidates also need to be familiar with safety procedures, environmental controls, and professionalism in customer communication. The section highlights the importance of following organizational policies and using remote support tools effectively.
Free CompTIA 220-1202 Exam Actual Questions
Note: Premium Questions for 220-1202 were last updated On Mar. 05, 2026 (see below)
An end user wants to have a sales printer added to their computer. The printer is on the domain. Which of the following is the best method for the technician to add the printer?
Comprehensive and Detailed Explanation From Exact Extract:
In a domain environment, printers are typically deployed via a print server. Users can browse available printers on the server and install them directly.
All-in-One Exam Guidementions:
''In a corporate domain, printers are managed via a centralized print server. Users can select the desired printer from the server's shared list.''
A technician reviews an organization's incident management policy. The organization uses a third-party vendor with multiple tools to protect its assets. What service type is this?
Comprehensive and Detailed Explanation From Exact Extract:
Managed Detection and Response (MDR)involves outsourcing security monitoring to a third-party that uses multiple tools and analytics.
FromTravis Everett -- All-in-One Exam Guide:
''MDR providers handle threat detection and response using a combination of advanced tools, analytics, and expert personnel.''
Which of the following malware types typically has very high computing resource usage?
Comprehensive and Detailed Explanation From Exact Extract:
Cryptominersexploit system resources to mine cryptocurrency, often without user consent, leading to high CPU and GPU usage.
FromQuentin Docter -- CompTIA A+ Complete Study Guide:
''Cryptomining malware can cause significant performance degradation by monopolizing system resources like CPU and GPU to mine digital currency.''
The screen of a previously working computer repeatedly displays an OS Not Found error message when the computer is started. Only a USB drive, a keyboard, and a mouse are plugged into the computer. Which of the following should a technician do first?
Comprehensive and Detailed Explanation From Exact Extract:
An 'OS Not Found' error typically indicates that the computer is attempting to boot from a drive that doesn't contain a valid operating system or bootable partition. The presence of a USB drive might be confusing the boot order. Therefore, the first step a technician should take is to verify and adjust the boot sequence in the system's firmware (BIOS or UEFI). It's possible that the USB drive is being prioritized over the internal hard drive, which may cause the system to miss the OS entirely.
A . Running data recovery tools is premature before confirming boot order.
B . Repartitioning the disk would destroy existing data---this should not be done until confirmed the OS is actually missing.
D . Switching between UEFI and BIOS (legacy mode) might help in rare cases, but it is not the first step in standard OS boot issue troubleshooting.
CompTIA A+ 220-1102 Objective 1.7: Troubleshoot common operating system problems.
Study Guide Section: Boot process and boot order configuration.
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Various alerts on a user's Windows 11 laptop are continually interrupting videoconference calls. Which of the following should a support technician recommend to best solve the issue?
Comprehensive and Detailed Explanation From Exact Extract:
TheDo Not Disturbsetting in Windows Notification settings allows users to suppress all notification banners and sounds during presentations or video calls.
FromTravis Everett -- All-in-One Exam Guide:
''Use Windows 'Do Not Disturb' to prevent notifications from interrupting full-screen apps like video conferencing.''
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