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CompTIA 220-1102 Exam Questions
- Topic 1: Operating Systems: Operating Systems includes identifying basic features of Microsoft Windows editions, using the appropriate Microsoft command-line tool, using features and tools of the Microsoft Windows 10 operating system. Moreover, it delves into using the appropriate Microsoft Windows 10 Control Panel utility, using the appropriate Windows settings, and configuring Microsoft Windows networking features on a client/desktop.
- Topic 2: Security: This topic summarizes different security measures and their purposes, compares and contrasts wireless security protocols and authentication methods, detects, removes, and prevents malware using the suitable tools and methods. It also explains common social-engineering attacks, threats, and vulnerabilities, manages and configures basic security settings in the Microsoft Windows OS. Additionally, it configures a workstation to meet best practices for security.
- Topic 3: Software Troubleshooting: The topic of the Software Troubleshooting deals with troubleshooting common Windows OS problems, troubleshooting common personal computer security issues. It also discusses using best practice procedures to remove malware, troubleshooting common mobile OS and application issues. Troubleshooting common mobile OS and application security issues are also discussed in this topic.
- Topic 4: Operational Procedures: In this topic questions about implementing best practices associated with documentation and support systems information management. It also includes explaining basic change-management best practices, implementing workstation backup and recovery methods, and using common safety procedures. Lastly it also summarizes environmental impacts and local environmental controls, and describes using remote access technologies.
Free CompTIA 220-1102 Exam Actual Questions
Note: Premium Questions for 220-1102 were last updated On Aug. 12, 2025 (see below)
A user asks a technician for recommendations to back up desktop data from a Windows OS. The technician recommends implementing daily full backups, but the user is concerned about having enough space. Which of the following additional backup methods should the technician recommend?
Detailed Explanation with Core 2 Reference:Incremental backups only save changes made since the last backup, significantly reducing storage space requirements compared to full backups. This approach is consistent with the Core 2 objective of understanding various backup methods and their space requirements (Core 2 Objective 4.3).
A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do next?
When dealing with sensitive information, it's crucial to adhere to company policies and procedures. These policies will outline the proper protocols for handling and transporting devices containing sensitive data.
Here's why the other options might not be the best course of action:
A . Remove the HDD and then send the computer for repair: While this might seem like a good way to protect the data, it might not be compliant with company policy. Some policies might require the entire device to be sent for security reasons or to ensure proper diagnosis and repair.
C . Delete the sensitive information before the computer leaves the building: Deleting the data might not be sufficient, as it could potentially be recovered. Also, it might violate data retention policies or hinder the repair process.
D . Get authorization from the manager: While getting manager approval is important, it's essential to first consult the company policies to understand the required procedures.
Recommended Steps:
Check corporate policies: Review the company's policies on data security, device handling, and off-site repairs.
Consult with IT security or management: If the policies are unclear or if you have any questions, seek guidance from the appropriate personnel.
Follow the prescribed procedures: This might involve data encryption, secure data wiping, obtaining necessary approvals, and using approved vendors for off-site repairs.
After a computer upgrade at an imaging lab. the upgraded computers are not able to obtain an IP address. Which of the following is most likely the issue?
When upgraded computers are not able to obtain an IP address, the issue often lies in the network configuration. Here's a
Option A: The switch is only providing IPv6 addresses.This is unlikely because if the switch were providing IPv6 addresses, the devices would still receive an IP address, albeit an IPv6 one. The issue described indicates no IP address is being obtained at all.
Option B: The OS must be updated to be compatible with the imaging software.This option is unrelated to obtaining an IP address. Compatibility with imaging software would not prevent the devices from getting an IP address.
Option C: The switch has port security enabled.Correct Answer. Port security on a switch restricts access based on MAC addresses. If the MAC addresses of the upgraded computers are not recognized or have not been added to the allowed list, the switch will not provide network access, resulting in the computers not obtaining an IP address.
Option D: The switch does not support multicast traffic.This is unrelated to obtaining an IP address. Multicast traffic deals with specific types of network communication and would not affect the basic DHCP IP address assignment process.
A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company's web server to become unavailable to the general public. Which of the following attacks is occurring?
The company is experiencing a distributed denial of service (DDoS) attack. A DDoS attack is a type of cyber attack in which multiple compromised systems are used to target a single system, causing a denial of service for users of the targeted system.
A technician, who is working at a local office, has found multiple copies of home edition software installed on computers. Which of the following does this MOST likely violate?
The installation of home edition software on computers at a local office most likely violates the EULA. EULA stands for End User License Agreement and is a legal contract that specifies the terms and conditions for using a software product or service. EULA typically covers topics such as license scope, duration and limitations, rights and obligations of the parties, warranties and disclaimers, liability and indemnity clauses, and termination procedures. EULA may also restrict the use of home edition software to personal or non-commercial purposes only, and prohibit the use of home edition software in business or professional settings. Violating EULA may result in legal actions or penalties from the software vendor or developer. PII stands for Personally Identifiable Information and is any information that can be used to identify or locate an individual, such as name, address, phone number, email address, social security number or credit card number. PII is not related to software installation or licensing but to data protection and privacy. DRM stands for Digital Rights Management and is a technology that controls or restricts the access and use of digital content, such as music, movies, books or games. DRM is not related to software installation or licensing but to content distribution and piracy prevention. Open-source agreement is a type of license that allows users to access, modify and distribute the source code of a software product or service freely and openly. Open-source agreement does not restrict the use of software to home edition only but encourages collaboration and innovation among developers and users. Reference: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 5.1
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