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CompTIA Exam 220-1102 Topic 10 Question 26 Discussion

Actual exam question for CompTIA's 220-1102 exam
Question #: 26
Topic #: 10
[All 220-1102 Questions]

An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting infected. Which of the following should the technician do to reduce the risk of future infections?

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Suggested Answer: C

Malware is software that infects computer systems to damage, disable or exploit the computer or network for various malicious purposes5.Malware is typically distributed via email attachments, fake internet ads, infected applications or websites, and often relies on user interaction to execute6.Therefore, one of the most effective ways to prevent malware infections is to educate the end user about the common signs and sources of malware, and how to avoid them7. Configuring the firewall, restoring the system from backups, and updating the antivirus program are also important security measures, but they do not address the root cause of the user's repeated infections, which is likely due to a lack of awareness or caution.

Reference 5: Malware: what it is, how it works, and how to stop it - Norton 6: How to Prevent Malware: 15 Best Practices for Malware Prevention 7: 10 Security Tips for How to Prevent Malware Infections - Netwrix


by Evangelina at Mar 06, 2024, 01:27 PM

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Nathan
4 days ago
Haha, I bet the technician fantasizes about just unplugging that user's computer and walking away. But seriously, C is the right call. Can't fix stupid, but you can at least try to make them less stupid.
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Marge
5 days ago
Yeah, I agree with Elvera. Educating the user is key here. Firewalls, backups, and antivirus are all good, but if the user doesn't know how to properly use them, it's just a bandaid on the problem.
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Elvera
6 days ago
I think the answer is clearly C - Educate the end user. That's the only way to really get to the root of the problem and stop those repeat infections.
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Melvin
7 days ago
Ugh, this question is so frustrating. We've all been there with that one user who just can't seem to keep their computer clean. I feel for the technician, they must be pulling their hair out.
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