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CompTIA Exam 220-1102 Topic 1 Question 52 Discussion

Actual exam question for CompTIA's 220-1102 exam
Question #: 52
Topic #: 1
[All 220-1102 Questions]

A user is unable to access the internet but can still print to network printers. Other users are not experiencing this issue. Which of the following steps should the technician take first to diagnose the issue?

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Suggested Answer: D

When a user can access the local network (as evidenced by printing to network printers) but not the internet, the issue is often related to Domain Name System (DNS) resolution. DNS is responsible for translating domain names (like google.com) into IP addresses that computers use to communicate. If the DNS settings are incorrect or the DNS server is unreachable, the computer won't be able to find the IP addresses of websites and other internet resources.


by Merlyn at Mar 07, 2025, 01:44 PM

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Yuette
2 months ago
Yeah, DNS settings could be the issue if physical connectivity is fine.
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Bok
2 months ago
I think checking the DNS settings might be a good idea before rebooting the router.
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Johnna
2 months ago
But what if that doesn't work? Should we reboot the router next?
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Yuette
2 months ago
I agree with Bok, it's important to check the physical connection.
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Bok
2 months ago
I think we should validate physical connectivity first.
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Micaela
3 months ago
B) Reboot the router. Classic IT solution, am I right? Might as well try turning it off and on again, just to be sure.
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Tyra
2 months ago
D) Check the DNS settings.
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Brett
2 months ago
B) Reboot the router.
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Carmelina
2 months ago
A) Validate physical connectivity.
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Niesha
3 months ago
D) Check the DNS settings. Yep, that's the way to go. Gotta make sure those DNS servers are playing nice.
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Paola
2 months ago
D) Check the DNS settings.
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Karina
2 months ago
C) Disable IPv6.
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Lawrence
2 months ago
B) Reboot the router.
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Deeann
2 months ago
A) Validate physical connectivity.
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Sina
3 months ago
C) Disable IPv6? Really? I'm pretty sure that's not going to help in this case. Sounds like someone's been watching too many IT Crowd episodes.
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Jaime
3 months ago
A) Validate physical connectivity. Duh, that's the first thing to check! Everything else is just guessing.
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Daniela
2 months ago
User 2: No, I haven't. I'll do that now.
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Beata
2 months ago
User 1: Have you checked the physical connectivity?
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