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CompTIA Exam 220-1102 Topic 1 Question 52 Discussion

Actual exam question for CompTIA's 220-1102 exam
Question #: 52
Topic #: 1
[All 220-1102 Questions]

A user is unable to access the internet but can still print to network printers. Other users are not experiencing this issue. Which of the following steps should the technician take first to diagnose the issue?

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Suggested Answer: D

When a user can access the local network (as evidenced by printing to network printers) but not the internet, the issue is often related to Domain Name System (DNS) resolution. DNS is responsible for translating domain names (like google.com) into IP addresses that computers use to communicate. If the DNS settings are incorrect or the DNS server is unreachable, the computer won't be able to find the IP addresses of websites and other internet resources.


by Merlyn at Mar 07, 2025, 01:44 PM

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Yuette
16 days ago
Yeah, DNS settings could be the issue if physical connectivity is fine.
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Bok
17 days ago
I think checking the DNS settings might be a good idea before rebooting the router.
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Johnna
18 days ago
But what if that doesn't work? Should we reboot the router next?
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Yuette
23 days ago
I agree with Bok, it's important to check the physical connection.
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Bok
26 days ago
I think we should validate physical connectivity first.
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Micaela
1 months ago
B) Reboot the router. Classic IT solution, am I right? Might as well try turning it off and on again, just to be sure.
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Tyra
12 days ago
D) Check the DNS settings.
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Brett
14 days ago
B) Reboot the router.
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Carmelina
15 days ago
A) Validate physical connectivity.
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Niesha
1 months ago
D) Check the DNS settings. Yep, that's the way to go. Gotta make sure those DNS servers are playing nice.
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Paola
9 days ago
D) Check the DNS settings.
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Karina
24 days ago
C) Disable IPv6.
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Lawrence
27 days ago
B) Reboot the router.
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Deeann
28 days ago
A) Validate physical connectivity.
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Sina
1 months ago
C) Disable IPv6? Really? I'm pretty sure that's not going to help in this case. Sounds like someone's been watching too many IT Crowd episodes.
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Jaime
1 months ago
A) Validate physical connectivity. Duh, that's the first thing to check! Everything else is just guessing.
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Daniela
25 days ago
User 2: No, I haven't. I'll do that now.
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Beata
28 days ago
User 1: Have you checked the physical connectivity?
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