CompTIA Exam 220-1101 Topic 10 Question 10 Discussion

Actual exam question for CompTIA's 220-1101 exam

Question #: 10
Topic #: 10

[All 220-1101 Questions]

A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

ADetermine a plan of action to resolve the problem.

BRun antivirus software to remove the virus from the computer.

CAsk the user about the symptoms the computer is experiencing.

DMake a backup of the user's data on an external drive.

Show Suggested Answer

Suggested Answer: C

by Eden at Jan 09, 2023, 12:49 PM

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Gearldine

6 days ago

I agree, C is the correct answer. You need to gather information before taking any action. Trying to remove a virus without knowing the details could make things worse.

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Marcos

9 days ago

Well, asking the user about the symptoms seems like a logical first step to me. You can't just jump into running antivirus software without understanding the problem first.

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