CompTIA Exam 220-1101 Topic 10 Question 10 Discussion

Actual exam question for CompTIA's 220-1101 exam

Question #: 10
Topic #: 10

[All 220-1101 Questions]

A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

ADetermine a plan of action to resolve the problem.

BRun antivirus software to remove the virus from the computer.

CAsk the user about the symptoms the computer is experiencing.

DMake a backup of the user's data on an external drive.

Show Suggested Answer

Suggested Answer: C

by Eden at Jan 09, 2023, 12:49 PM

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Kristofer

2 months ago

I'm with Marcos and Gearldine on this one. C is the way to go. Asking questions is key, especially when dealing with a potential virus. No need to panic and start clicking random buttons.

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Carlota

3 days ago

User2: Agreed, it's important to gather information before taking action.

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Harrison

7 days ago

User1: Let's start by asking the user about the symptoms.

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Ressie

2 months ago

Haha, backup first? That's like trying to fix a flat tire before you've even driven the car. Gotta diagnose the issue before worrying about data recovery.

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Wenona

10 days ago

B) Run antivirus software to remove the virus from the computer.

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Rosalia

11 days ago

C) Ask the user about the symptoms the computer is experiencing.

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Stevie

13 days ago

A) Determine a plan of action to resolve the problem.

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Gearldine

2 months ago

I agree, C is the correct answer. You need to gather information before taking any action. Trying to remove a virus without knowing the details could make things worse.

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Myra

2 months ago

User 2: No, we need to ask the user about the symptoms first.

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Claudio

2 months ago

User 1: I think we should run antivirus software first.

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Marcos

2 months ago

Well, asking the user about the symptoms seems like a logical first step to me. You can't just jump into running antivirus software without understanding the problem first.

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