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CompTIA Exam 220-1101 Topic 1 Question 44 Discussion

Actual exam question for CompTIA's 220-1101 exam

Question #: 44
Topic #: 1

[All 220-1101 Questions]

A technician received a help desk ticket from a user who is unable to browse the internet_ Which of the following troubleshooting steps should the technician perform first?

AEstablish a plan of action.

BDocument the findings.

CTest the theory.

DIdentify the problem

Show Suggested Answer

Suggested Answer: B

To terminate an RJ45 port, a technician should use a punchdown tool. This tool is specifically designed to insert and cut (terminate) the wires into a patch panel, keystone jack, or a network surface mount box. The punchdown tool ensures that the wire is properly seated in the terminal block and that the connection is secure. It also trims the excess wire during the termination process, which is not a function that cable testers, toner probes, or cable strippers are designed to perform.

CompTIA A+ Certification Core 1 220-1101 study materials and learning resources1.

Networking tools and best practices for hardware and device management as covered in the CompTIA A+ certification guidelines

by Carri at Sep 14, 2024, 08:38 PM

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Ozell

3 months ago

Maybe the user just forgot to plug in the internet cable. Have you tried turning it off and on again?

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Johanna

1 months ago

C: I think we should establish a plan of action.

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Ivan

1 months ago

B: Maybe we should test the theory first.

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Keneth

2 months ago

A: Let's start by identifying the problem.

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Adelina

3 months ago

Documenting the findings? What is this, a research paper? Let's just get the internet back up and running, shall we?

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Carrol

1 months ago

After that, we can document the findings for future reference.

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Gail

1 months ago

Testing the theory will help us figure out the best solution.

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Rosalind

1 months ago

Once we know what's wrong, we can establish a plan of action.

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Bobbye

2 months ago

Let's identify the problem first.

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Lucina

3 months ago

Establishing a plan of action? That's like trying to build a house without a blueprint. You gotta identify the issue first!

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Alethea

2 months ago

Document the findings

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Kayleigh

3 months ago

Identify the problem

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Dustin

3 months ago

Testing the theory seems like a good place to start. Gotta make sure the problem is actually what we think it is before we try to fix it.

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Dorcas

3 months ago

Hmm, I guess the technician should start by identifying the problem first, right? Can't fix it if you don't know what's wrong!

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Aretha

3 months ago

I think establishing a plan of action should be the first step to ensure we have a clear direction.

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Elly

4 months ago

I agree with Nakisha, identifying the problem is crucial before taking any further steps.

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Nakisha

4 months ago

I think we should identify the problem first.

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