CompTIA Exam 220-1002 Topic 21 Question 3 Discussion

Actual exam question for CompTIA's 220-1002 exam

Question #: 3
Topic #: 21

A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the

BEST choice for the technician to make?

APolitely ask the user to call back

BAsk another technician to take the call

CTroubleshoot the issue for the user

DInput the issue as a ticket and escalate to Tier 2

EPut the user on hold and troubleshoot after the scheduled break

Show Suggested Answer

Suggested Answer: B

by Delisa at May 09, 2022, 10:44 AM

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