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CompTIA 220-1202 Exam Questions
Free CompTIA 220-1202 Exam Actual Questions
Note: Premium Questions for 220-1202 were last updated On May. 17, 2026 (see below)
After completing malware removal steps, what is the next step the technician should take?
End-user education is crucial after malware removal to prevent recurrence. Teaching safe browsing habits and security awareness completes the remediation cycle.
Mark Soper -- Mike Meyers' Lab Manualstates:
''Educating the user after malware remediation is part of the CompTIA malware response methodology. This includes training on phishing and safe practices.''
Which of the following security measures addresses the issue of information exfiltration?
The correct answer is A. DLP (Data Loss Prevention), because DLP solutions are specifically designed to detect, monitor, and prevent unauthorized transmission of sensitive data outside an organization. Information exfiltration occurs when confidential data is improperly transferred, leaked, or stolen, either intentionally or accidentally.
According to the Quentin Docter -- CompTIA A+ Complete Study Guide, DLP technologies enforce policies that restrict how data can be shared via email, cloud services, removable media, or network transfers. DLP systems can block, quarantine, or alert administrators when sensitive data patterns---such as credit card numbers or personal identifiers---are detected leaving the organization.
The Travis Everett & Andrew Hutz -- All-in-One Exam Guide explains that DLP focuses on data protection, not user authentication or device management. While IAM controls access to resources and MDM manages mobile devices, neither directly prevents data from being exfiltrated once access is granted.
The Mike Meyers / Mark Soper Lab Manual reinforces that SAML is an authentication framework and does not monitor data movement.
Because the question specifically addresses information exfiltration, the security control designed to prevent it is Data Loss Prevention, making A the correct answer.
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?
Comprehensive and Detailed Explanation From Exact Extract:
Standard Operating Procedures (SOPs) define the mandatory steps and expectations technicians must follow during support calls. This includes documentation standards such as logging user info, asset details, and issue descriptions in the ticketing system. Implementing SOPs ensures consistency and accountability.
A . SLAs define response/resolution times but not documentation practices.
B . Call categories organize types of issues but don't guide technician actions.
D . Knowledge base articles provide solutions to known problems but don't ensure proper ticket documentation.
CompTIA A+ 220-1102 Objective 4.2: Summarize best practices associated with types of documentation and support systems information.
Study Guide Section: Documentation practices, SOPs, ticketing protocols
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A technician inspects the following workstation configuration:
The workstation is unable to open any external websites. The browser displays an error message that says that the site cannot be reached.
The correct answer is C. The default gateway is not set, and this is clearly indicated by the ipconfig output showing the Default Gateway: 0.0.0.0. In TCP/IP networking, the default gateway is the router address that allows a workstation to communicate with networks outside its local subnet, including the internet. Without a valid default gateway, a device can only communicate with other devices on the same local network.
According to the Quentin Docter -- CompTIA A+ Complete Study Guide, a missing or incorrect default gateway is one of the most common causes of a system being unable to access external resources. The guide explains that when a destination IP address is outside the local subnet, the workstation forwards the traffic to the default gateway. If no gateway is defined, the traffic has nowhere to go and is dropped.
The Travis Everett & Andrew Hutz -- CompTIA A+ All-in-One Exam Guide reinforces that an IP address such as 10.203.10.22 with a subnet mask of 255.255.255.0 is valid for internal communication. The DNS suffix comptia.org is also not responsible for routing failures. DNS resolves names to IP addresses, but routing still requires a gateway.
The Mike Meyers / Mark Soper Lab Manual further clarifies that a subnet mask error would prevent even local communication, which is not indicated here. Because only external websites are unreachable, the absence of a default gateway is the definitive root cause.
An end user wants to have a sales printer added to their computer. The printer is on the domain. Which of the following is the best method for the technician to add the printer?
Comprehensive and Detailed Explanation From Exact Extract:
In a domain environment, printers are typically deployed via a print server. Users can browse available printers on the server and install them directly.
All-in-One Exam Guidementions:
''In a corporate domain, printers are managed via a centralized print server. Users can select the desired printer from the server's shared list.''
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