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CIW 1D0-610 Exam - Topic 2 Question 83 Discussion

Gwen works for a small company where she has been asked to find a cost-effective option for providing comprehensive customer service. The finance, technical support, sales and customer service departments all need to share information about their customers. Gwen is considering adoption of a customer relationship management (CRM) application. Which of the following would be the most cost-effective solution?
C) She can contract with a cloud service provider to host the CRM that her company's employees can access.
A) She can purchase a new server, then create and maintain the CRM in-house.
B) She can outsource all customer service so the company can focus on product development.
D) She can hire a programmer to develop and maintain the CRM specific to her company's needs, then have a service provider host the application.

CIW 1D0-610 Exam - Topic 2 Question 83 Discussion

Actual exam question for CIW's 1D0-610 exam
Question #: 83
Topic #: 2
[All 1D0-610 Questions]

Gwen works for a small company where she has been asked to find a cost-effective option for providing comprehensive customer service. The finance, technical support, sales and customer service departments all need to share information about their customers. Gwen is considering adoption of a customer relationship management (CRM) application. Which of the following would be the most cost-effective solution?

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Suggested Answer: C

by Kasandra at Aug 02, 2025, 12:31 AM

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Moon
8 months ago
Definitely go with C, it’s flexible and scalable!
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Chan
8 months ago
Really? I’m surprised that cloud services are cheaper than in-house solutions.
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Kaycee
8 months ago
Building it in-house (Option A) could lead to higher costs later.
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Lino
8 months ago
I disagree, outsourcing might save money in the long run.
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Galen
9 months ago
Option C sounds like the best choice for cost-effectiveness!
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Elly
9 months ago
Hiring a programmer sounds expensive, but I wonder if a custom solution could be worth it in the long run?
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Nakisha
9 months ago
I practiced a similar question where hosting a CRM in the cloud was the best choice. It seems like a smart move for Gwen's situation.
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Adolph
10 months ago
I'm not entirely sure, but I feel like outsourcing customer service could lead to hidden costs down the line.
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Maile
10 months ago
I remember discussing the costs of in-house solutions versus cloud options in class. I think going with a cloud service might be more cost-effective.
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Gracia
10 months ago
The cloud-based CRM solution seems like the way to go. It would allow the company to access the system without the overhead of maintaining the infrastructure. Seems like the most cost-effective option.
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Cornell
10 months ago
I'm a bit confused by the options. Hiring a programmer to develop a custom CRM seems like it could get expensive. I'll need to weigh the pros and cons of each approach.
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Lucy
10 months ago
Outsourcing all customer service seems like a risky move. I'd want to keep that core function in-house if possible. The cloud-based CRM option sounds promising.
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Paz
11 months ago
Hmm, I'm not sure. Developing and hosting the CRM in-house could be more expensive in the long run. I'll need to think this through carefully.
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Valda
11 months ago
This seems like a straightforward question. I think the most cost-effective solution would be to go with a cloud-based CRM service.
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Nidia
11 months ago
Option B is the best choice. Outsourcing all customer service is the ultimate cost-saving move. Let the experts handle it while the company focuses on the important stuff.
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Shawnda
11 months ago
I think option A is the best choice. It gives us full control over the CRM.
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Paz
11 months ago
I disagree. Hiring a programmer to develop and maintain a custom CRM is the way to go. It might cost more upfront, but it'll be tailored to the company's specific needs.
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Louvenia
7 months ago
But isn't it too expensive to hire a programmer?
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Denise
8 months ago
Custom CRM is definitely the best choice! Tailored solutions work better.
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Ty
9 months ago
A custom solution can really fit the company's needs perfectly!
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Bulah
9 months ago
I think cloud services are more cost-effective in the long run.
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Omega
11 months ago
I see your point, Antonio. But I still think option C is more affordable in the long run.
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Antonio
1 year ago
I disagree, I believe option D would be better because it's tailored to our company's needs.
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Amie
1 year ago
Option C all the way! Outsourcing the CRM to a cloud service provider is the most cost-effective solution. No need to worry about infrastructure or maintenance.
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Noelia
1 year ago
I agree, option C sounds like the best choice. It's cost-effective and convenient.
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Cordelia
1 year ago
I think option C is the most cost-effective solution.
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