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Cisco 500-450 Exam
- Topic 1: Identify issues in Cisco Unified CVP log and trace files/ Describe the requirements for Cisco Unified ICM heartbeats
- Topic 2: Describe the install and configuration requirements for Cisco Finesse/ Identify issues in Cisco Unified ICM and CTI log and trace files
- Topic 3: Describe the Cisco Unified Intelligence Center requirements using virtualization environment/ Describe the steps required for Cisco Finesse configuration updates
- Topic 4: Identify call flow issues and considerations for the Cisco Unified CVP scripts/ Describe the internal communications between Cisco Unified ICM components
- Topic 5: Describe the configuration elements for Cisco Unified CVP that is required in Unified ICM/ Describe the synchronization between Cisco Unified ICM components
- Topic 6: Identify issues in Cisco Unified Enterprise outbound option log and trace files/ Describe the install and setup for SIP dialer and voice gateways
- Topic 7: Describe the functionality limitation imposed when you use Cisco Unified CVP MicroApp/ Describe configuration elements to make VXML gateway part of Cisco Unified CVP deployment
- Topic 8: Describe the available tools in the Cisco Unified CCE solution to support Cisco Finesse/ Describe the configuration requirements for voice gateway used in Packed CCE deployment
- Topic 9: Identify call flow issues for agent transfers in the Cisco Unified CCE solution/ Describe the Extended Call Context variables with Cisco Unified CVP
- Topic 10: Describe the impact that Cisco Unified ICM scripting has on reporting in the Cisco Unified CCE solution/ Describe the precision queue scripting consideration
Free Cisco 500-450 Exam Actual Questions
The questions for 500-450 were last updated On 04-02-2022
What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?
Refer to the exhibit.
The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?
Refer to the exhibit.
In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)
A new gateway was added to the Cisco Unified Customer Voice Portal in a comprehensive deployment and calls are failing with error "403 forbidden". What is the possible cause?
While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors? (Choose two.)
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