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Cisco 820-605 Exam - Topic 9 Question 2 Discussion

A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action does the Customer Success Manager take first?
D) Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps
A) Engage the service delivery manager and request two days of free consultation for the customer
B) Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution
C) Escalate the situation to your manager and request a customer visit to understand concerns and expectations

Cisco 820-605 Exam - Topic 9 Question 2 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 2
Topic #: 9
[All 820-605 Questions]

A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action does the Customer Success Manager take first?

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Suggested Answer: D

by Lai at May 05, 2022, 01:29 PM

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Hayley
10 months ago
Free consultation sounds nice, but is it really gonna help?
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Mel
10 months ago
Option B could be useful too, but I’d prioritize D.
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Marge
11 months ago
Wait, why not just escalate it right away? Seems like a missed step.
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Michell
11 months ago
Totally agree with D! Understanding the situation is key.
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Georgiana
11 months ago
I think option D makes the most sense. Gotta check the account health first!
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Magdalene
11 months ago
I'm a bit unsure about the private endpoint option. Does that have a specific use case here, or is that not the right approach? I'll need to research that a bit more.
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Lizette
11 months ago
Okay, I think I've got it. The key here is that they were discussing private customer information, so it has to be a privacy law. HIPAA makes the most sense to me.
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Gregoria
11 months ago
Hmm, the exhibit shows the overall network topology, but I'm not sure which option best configures the GRE tunnels on R1 specifically. I'll have to analyze each choice closely.
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Percy
11 months ago
I think the key here is the "lowest possible cost" part. That doesn't seem to fit with a Premier plan, which is usually the most expensive. I'm going to go with A and say no change is needed.
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