Cisco Exam 820-605 Topic 9 Question 2 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 2
Topic #: 9

A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action does the Customer Success Manager take first?

AEngage the service delivery manager and request two days of free consultation for the customer

BCommunicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution

CEscalate the situation to your manager and request a customer visit to understand concerns and expectations

DCheck the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps

Show Suggested Answer

Suggested Answer: D

by Lai at May 05, 2022, 01:29 PM

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