Discuss Cisco 820-605 Exam Topic 9 Question 2

A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action does the Customer Success Manager take first?

AEngage the service delivery manager and request two days of free consultation for the customer

BCommunicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution

CEscalate the situation to your manager and request a customer visit to understand concerns and expectations

DCheck the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps

Suggested Answer: D

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9 comments · newest first

Hayley 12 months ago

Free consultation sounds nice, but is it really gonna help?

Mel 12 months ago

Option B could be useful too, but I’d prioritize D.

Marge 1 year ago

Wait, why not just escalate it right away? Seems like a missed step.

Michell 1 year ago

Totally agree with D! Understanding the situation is key.

Georgiana 1 year ago

I think option D makes the most sense. Gotta check the account health first!

Magdalene 1 year ago

I'm a bit unsure about the private endpoint option. Does that have a specific use case here, or is that not the right approach? I'll need to research that a bit more.

Lizette 1 year ago

Okay, I think I've got it. The key here is that they were discussing private customer information, so it has to be a privacy law. HIPAA makes the most sense to me.

Gregoria 1 year ago

Hmm, the exhibit shows the overall network topology, but I'm not sure which option best configures the GRE tunnels on R1 specifically. I'll have to analyze each choice closely.

Percy 1 year ago

I think the key here is the "lowest possible cost" part. That doesn't seem to fit with a Premier plan, which is usually the most expensive. I'm going to go with A and say no change is needed.

Cisco 820-605 Exam - Topic 9 Question 2 Discussion