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Cisco 820-605 Exam - Topic 8 Question 98 Discussion

What is a purpose of a customer stakeholder map?
B) to build a product roadmap
A) to create a communication plan
C) to establish a training plan
D) to identify the critical elements of customer culture

Cisco 820-605 Exam - Topic 8 Question 98 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 98
Topic #: 8
[All 820-605 Questions]

What is a purpose of a customer stakeholder map?

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Suggested Answer: B

by Stanton at Mar 09, 2025, 04:33 PM

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Maybelle
9 months ago
Wait, can it really help with customer culture? Sounds interesting!
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Lovetta
9 months ago
Definitely not for training plans, that's for sure.
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Tanesha
9 months ago
I thought it was about building a product roadmap?
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Alex
10 months ago
Totally agree, A is the right choice!
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Herminia
10 months ago
It's mainly for creating a communication plan.
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Lili
10 months ago
I definitely recall something about mapping stakeholders helping with communication, so I might lean towards option A.
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Devorah
10 months ago
I’m a bit confused; I thought it was more about building a product roadmap, but that doesn’t seem right now.
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Jacquelyne
11 months ago
I remember practicing a question about identifying stakeholders, and I feel like it might relate to understanding customer culture.
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Eliz
11 months ago
I think the customer stakeholder map is mainly about creating a communication plan, but I'm not entirely sure.
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Vilma
11 months ago
Okay, I've got this. A customer stakeholder map is used to identify the critical elements of customer culture, which is what option D is describing. That makes the most sense to me in terms of the purpose of this type of map.
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Garry
11 months ago
I'm a little unsure about this one. I know a stakeholder map is used to identify key stakeholders, but I'm not totally clear on the specific purpose in a customer context. I'll have to think it through carefully.
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Ines
11 months ago
Hmm, this seems like a pretty straightforward question about the purpose of a customer stakeholder map. I'm pretty confident I know the answer, but I'll double-check the options just to be sure.
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Merrilee
11 months ago
I think this question is asking about the purpose of a customer stakeholder map, so I'll need to think about the different ways that kind of map could be used. The options mention things like communication plans, product roadmaps, and training plans, so I'll need to consider how a stakeholder map could support those types of activities.
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Mitsue
11 months ago
I feel pretty confident about this one. A customer stakeholder map is used to identify the key stakeholders involved in a customer's business, including both internal and external stakeholders. The purpose is to help the company understand the different interests, priorities, and communication needs of these stakeholders, which is critical for things like product planning, change management, and customer engagement. I'd go with option D as the best answer.
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Benedict
11 months ago
I'm a bit confused by this question. Is a customer stakeholder map the same as a customer journey map? I'm not sure I fully understand the difference between those two concepts. I'll have to think about it some more and see if I can figure out the right purpose for a customer stakeholder map specifically.
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Mila
11 months ago
Okay, I've got this. A customer stakeholder map is used to identify the key people, groups, or organizations that have a stake in the customer's business. The purpose is to help the company understand the different interests, influences, and communication needs of these stakeholders. I think option A, creating a communication plan, is the best answer here.
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Hortencia
11 months ago
Hmm, this is a tricky one. I'm not entirely sure what a customer stakeholder map is, to be honest. I'll have to think through the options carefully and see if I can eliminate any that don't seem relevant. Maybe I can find some clues in the question wording to help me narrow it down.
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Art
11 months ago
I think this question is asking about the purpose of a customer stakeholder map, which is a tool used to identify and understand the different stakeholders involved in a customer's business or organization. I would approach this by considering the key elements of a stakeholder map and how it can be used to support communication, product planning, and understanding customer culture.
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Patrick
1 year ago
A customer stakeholder map? Isn't that just a fancy way to say 'draw a bunch of stick figures and arrows'? I'll go with the one that sounds the least confusing, Option A.
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Pearlie
1 year ago
Definitely, it's important to have a clear plan for keeping everyone informed and engaged.
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Wilbert
1 year ago
I agree, it's all about planning how to talk to different people involved in the project.
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Hannah
1 year ago
I think a customer stakeholder map helps with communication, so Option A makes sense.
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Amber
1 year ago
A customer stakeholder map? Sounds like a fancy way to say 'make a list of people who care about your product'. I'll go with Option A, it seems the most straightforward.
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Alton
1 year ago
Definitely, it's important to have a clear communication strategy.
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Lemuel
1 year ago
I think it also helps us understand their needs better.
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Demetra
1 year ago
Yeah, I agree. It's all about creating a plan to talk to the right people.
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Chantell
1 year ago
I think a customer stakeholder map helps us know who to communicate with. Option A seems right.
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Ashton
1 year ago
Building a product roadmap seems like a good use for a customer stakeholder map, but I'm not entirely sure. Option B is my best guess.
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Charlette
1 year ago
I think a customer stakeholder map is more about understanding the customer culture and their needs, so I would go with Option D.
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Paola
1 year ago
I think Option A could also be important for creating a communication plan with the stakeholders.
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Freeman
1 year ago
I agree, Option D seems like the best choice for understanding the customer culture.
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Sueann
1 year ago
A customer stakeholder map helps identify key stakeholders and their interests, which is essential for communication planning. Option A is the correct answer.
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Alishia
1 year ago
I believe it's also important for building a product roadmap (B) based on customer needs
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Alana
1 year ago
I agree with Sharee, it helps in understanding how to communicate with customers effectively
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Sharee
1 year ago
I think the purpose is to create a communication plan (A)
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