Cisco Exam 820-605 Topic 8 Question 73 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 73
Topic #: 8

A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?

AConduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.

BAssign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.

CComplete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.

DResearch the best training available for this new technology and ensure as many IT staff as possible attend the training.

Show Suggested Answer

Suggested Answer: A

by Sage at Mar 07, 2024, 09:13 PM

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Lorrine

16 days ago

But then you risk the IT staff not really understanding the new technology, you know? I mean, sure, they might get the training, but if the Project and Operations teams themselves are in the dark, how can they effectively train the end-users? Option C seems like a better way to cover all the bases.

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Rachael

17 days ago

Hmm, I don't know. Option B sounds like it could work too. Assigning dedicated resources to handle the training could be a good way to ensure it's done properly and efficiently. Plus, the IT staff might be more receptive to training from an internal expert rather than some random third-party.

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Sommer

18 days ago

Yeah, totally agree. Option A seems the most comprehensive. I mean, you can't just throw training at the customer's IT staff and expect it to stick if they're not ready for it. Gotta do that assessment first, figure out where they're at, and then build a solid training plan. Otherwise, it's just a recipe for disaster!

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4 days ago

Option A sounds like the best approach. Understanding end-users is key to successful adoption.

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