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Cisco 820-605 Exam - Topic 8 Question 117 Discussion

Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)
B) identification of customer business outcomes and E) alignment of key stakeholders
A) completion of customer training
C) review of product roadmap
D) scheduling of Quarterly Success Review

Cisco 820-605 Exam - Topic 8 Question 117 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 117
Topic #: 8
[All 820-605 Questions]

Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: B, E

The primary goals when introducing the customer to Customer Success are B, the identification of customer business outcomes, and E, the alignment of key stakeholders.These outcomes ensure that the customer success efforts are aligned with the customer's business objectives and that all relevant parties are engaged in the success plan1.


by Yoko at May 31, 2026, 04:22 AM

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Lauran
3 days ago
B helps in understanding needs.
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Arlyne
8 days ago
I feel like D is more of a follow-up.
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Mireya
13 days ago
A is important too, but not primary.
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Johnna
19 days ago
Agreed! Business outcomes matter.
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Jessenia
24 days ago
I think B and E are key.
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Jerry
29 days ago
Isn't it odd that training isn't the main focus? Just saying!
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Norah
1 month ago
I disagree, C isn't really a priority at the start.
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Eun
1 month ago
Surprised that people overlook D! Quarterly reviews matter!
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Bernardo
1 month ago
I think A is super important too, though.
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Emily
2 months ago
Definitely B and E! Those are key.
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Truman
2 months ago
I’m leaning towards B and E, but I also remember something about reviewing outcomes in training sessions.
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Rosio
2 months ago
I feel like aligning stakeholders is crucial, so E might be a good choice, but I can't recall if it's one of the primary goals.
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Marjory
2 months ago
I remember practicing a question like this, and I think A could be important too, but I'm not entirely sure.
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Chanel
2 months ago
I think the main goals are about understanding the customer's needs, so maybe B is one of them?
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