Discuss Cisco 820-605 Exam Topic 8 Question 117

Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)

Acompletion of customer training

Bidentification of customer business outcomes

Creview of product roadmap

Dscheduling of Quarterly Success Review

Ealignment of key stakeholders

Suggested Answer: B, E

The primary goals when introducing the customer to Customer Success are B, the identification of customer business outcomes, and E, the alignment of key stakeholders.These outcomes ensure that the customer success efforts are aligned with the customer's business objectives and that all relevant parties are engaged in the success plan1.

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19 comments · newest first

Elliot 22 days ago

Yes, alignment is crucial for success.

Twanna 27 days ago

B and E drive success effectively.

Danica 1 month ago

Training is essential, but secondary.

Leah 1 month ago

C is useful, but not a top goal.

Lawrence 1 month ago

E ensures everyone is on the same page.

Lauran 2 months ago

B helps in understanding needs.

Arlyne 2 months ago

I feel like D is more of a follow-up.

Mireya 2 months ago

A is important too, but not primary.

Johnna 2 months ago

Agreed! Business outcomes matter.

Jessenia 2 months ago

I think B and E are key.

Jerry 2 months ago

Isn't it odd that training isn't the main focus? Just saying!

Norah 3 months ago

I disagree, C isn't really a priority at the start.

Eun 3 months ago

Surprised that people overlook D! Quarterly reviews matter!

Bernardo 3 months ago

I think A is super important too, though.

Emily 3 months ago

Definitely B and E! Those are key.

Truman 3 months ago

I’m leaning towards B and E, but I also remember something about reviewing outcomes in training sessions.

Rosio 3 months ago

I feel like aligning stakeholders is crucial, so E might be a good choice, but I can't recall if it's one of the primary goals.

Marjory 4 months ago

I remember practicing a question like this, and I think A could be important too, but I'm not entirely sure.

Chanel 4 months ago

I think the main goals are about understanding the customer's needs, so maybe B is one of them?

Cisco 820-605 Exam - Topic 8 Question 117 Discussion