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Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
Suggested Answer: C, D
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30 comments · newest first
HO
Howard
6 months ago
I feel like E could be useful for alignment.
KY
Kyoko
6 months ago
B is good too, but not as important as C and D.
CO
Colette
7 months ago
A seems risky. Can't just rely on the health index.
JO
Joni
7 months ago
D is crucial for handling issues early.
LE
Leigha
7 months ago
Agreed! C helps keep things on track.
ZA
Zachary
7 months ago
I think C and D are key actions.
AL
Albina
7 months ago
I agree with C and D, but I’m surprised that some might think A is acceptable!
ST
Stanford
8 months ago
Wait, is it really okay to skip action if the health index is green?
TU
Tula
8 months ago
A is just wrong. You can't ignore customer needs!
LE
Leanna
8 months ago
I think B is important too, but not as much as C and D.
HA
Halina
8 months ago
E? Join sales and marketing meetings? What is this, a popularity contest? C and D all the way.
GE
Gertude
9 months ago
A? Really? That's just lazy. Gotta be actively involved to support the customer.
ME
Melissa
9 months ago
Observing the online image of the customer sounds familiar, but I can't recall if it's really necessary. I’m a bit uncertain about B.
WI
Willow
9 months ago
I practiced a question like this before, and I think updating the success plan is crucial. So, C might be a good choice.
ER
Erinn
9 months ago
I’m not entirely sure, but I feel like managing service issues is really important. Maybe D is one of the right answers?
EM
Emerson
9 months ago
I think I remember that just because the health index is green doesn't mean we can be complacent. So, A seems wrong.
CL
Clemencia
9 months ago
Hmm, observing the online image of the customer seems a bit odd as an option. I'd probably rule that one out and go with C and D as the best choices here.
SA
Santos
10 months ago
Interesting, I hadn't considered joining the sales and marketing meetings as an option. That could be a good way to stay aligned with the broader strategy. I might go with C and E for this one.
BL
Blair
10 months ago
Okay, let's think this through. I'm leaning towards C and D as well - keeping the success plan updated and handling any escalations or issues are probably the most important things the CSM should be doing.
VI
Viola
10 months ago
Definitely C and D! Those are key actions.
MA
Markus
10 months ago
Hmm, I'd go with C and D too. Reviewing the success plan and handling escalations are key for customer success.
LY
Lyndia
10 months ago
C and D are the obvious choices here. Gotta keep that success plan updated and manage those service issues!
RY
Ryann
11 months ago
C and D, no doubt. Gotta keep that plan updated and those issues resolved. Anything else is just fluff.
CI
Ciara
11 months ago
I'm a bit confused by this question. Do we really need to take any action if the health index is already green? Seems like A might be the best option there.
PA
Pansy
11 months ago
Hmm, this one seems straightforward. I'd go with C and D - reviewing the success plan and managing any service issues seem like key responsibilities for the Customer Success Manager.
LA
Lashonda
6 months ago
Totally! Those actions ensure customer satisfaction.
AL
Alex
6 months ago
C and D really cover the important aspects.
VI
Vicki
6 months ago
Managing service issues is a must!
SH
Sheridan
6 months ago
I agree, C and D are definitely the right choices.
HO
Hollis
11 months ago
Yeah, keeping the success plan updated is crucial.