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Cisco 820-605 Exam - Topic 8 Question 108 Discussion

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
C) Review and update the success plan for ongoing activities and D) Manage the service issues and escalations
A) No action is necessary as long as the health index is green
B) Observe the online image of the customer
E) Join the sales and marketing strategy meetings

Cisco 820-605 Exam - Topic 8 Question 108 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 108
Topic #: 8
[All 820-605 Questions]

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: C, D

by Stevie at Nov 20, 2025, 11:42 AM

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Howard
5 months ago
I feel like E could be useful for alignment.
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Kyoko
5 months ago
B is good too, but not as important as C and D.
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Colette
5 months ago
A seems risky. Can't just rely on the health index.
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Joni
5 months ago
D is crucial for handling issues early.
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Leigha
5 months ago
Agreed! C helps keep things on track.
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Zachary
6 months ago
I think C and D are key actions.
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Albina
6 months ago
I agree with C and D, but I’m surprised that some might think A is acceptable!
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Stanford
6 months ago
Wait, is it really okay to skip action if the health index is green?
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Tula
7 months ago
A is just wrong. You can't ignore customer needs!
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Leanna
7 months ago
I think B is important too, but not as much as C and D.
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Halina
7 months ago
E? Join sales and marketing meetings? What is this, a popularity contest? C and D all the way.
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Gertude
7 months ago
A? Really? That's just lazy. Gotta be actively involved to support the customer.
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Melissa
7 months ago
Observing the online image of the customer sounds familiar, but I can't recall if it's really necessary. I’m a bit uncertain about B.
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Willow
7 months ago
I practiced a question like this before, and I think updating the success plan is crucial. So, C might be a good choice.
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Erinn
8 months ago
I’m not entirely sure, but I feel like managing service issues is really important. Maybe D is one of the right answers?
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Emerson
8 months ago
I think I remember that just because the health index is green doesn't mean we can be complacent. So, A seems wrong.
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Clemencia
8 months ago
Hmm, observing the online image of the customer seems a bit odd as an option. I'd probably rule that one out and go with C and D as the best choices here.
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Santos
8 months ago
Interesting, I hadn't considered joining the sales and marketing meetings as an option. That could be a good way to stay aligned with the broader strategy. I might go with C and E for this one.
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Blair
8 months ago
Okay, let's think this through. I'm leaning towards C and D as well - keeping the success plan updated and handling any escalations or issues are probably the most important things the CSM should be doing.
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Viola
8 months ago
Definitely C and D! Those are key actions.
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Markus
9 months ago
Hmm, I'd go with C and D too. Reviewing the success plan and handling escalations are key for customer success.
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Lyndia
9 months ago
C and D are the obvious choices here. Gotta keep that success plan updated and manage those service issues!
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Ryann
9 months ago
C and D, no doubt. Gotta keep that plan updated and those issues resolved. Anything else is just fluff.
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Ciara
9 months ago
I'm a bit confused by this question. Do we really need to take any action if the health index is already green? Seems like A might be the best option there.
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Pansy
10 months ago
Hmm, this one seems straightforward. I'd go with C and D - reviewing the success plan and managing any service issues seem like key responsibilities for the Customer Success Manager.
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Lashonda
4 months ago
Totally! Those actions ensure customer satisfaction.
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Alex
4 months ago
C and D really cover the important aspects.
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Vicki
4 months ago
Managing service issues is a must!
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Sheridan
5 months ago
I agree, C and D are definitely the right choices.
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Hollis
9 months ago
Yeah, keeping the success plan updated is crucial.
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