The Success Plan update happens in the Adopt stage, I'm pretty sure. That's when the customer is really getting value from the product and the plan needs to be adjusted accordingly.
Okay, I think the Success Plan gets updated in the Use stage, after the customer has started using the product or service. But I'm not 100% confident, so I'll review my notes to make sure.
Hmm, I'm a little unsure about this one. I know the Success Plan is important, but I can't quite remember which stage it gets updated in. I'll have to think this through carefully.
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