Discuss Cisco 820-605 Exam Topic 6 Question 114

Refer to the exhibit.

Based on the stage and health reflected, what must be the first priority of the success plan?

ADesign and propose a discount on product G.

BContact and collaborate with the individuals involved in the onboarding of product E.

COffer and encourage the opportunity for the customer to participate in a success story for product F.

DIdentify and document barriers that impact product C.

Suggested Answer: D

The exhibit shows that Product C is facing critical issues in the 'Implement' stage, as indicated by the red box, and at-risk conditions in the 'Use' stage, as shown by the orange box. These indicators suggest that there are significant barriers preventing the successful implementation and use of Product C. Therefore, the first priority must be to identify and document these barriers to develop a plan to overcome them and ensure the product's success.Reference: Best practices in customer success management and product lifecycle management.

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21 comments · newest first

Maynard 1 month ago

True, but we need to fix issues first.

Hermila 2 months ago

C could boost engagement too.

Myrtie 2 months ago

But we need to collaborate first!

Brandon 2 months ago

I prefer D. Identifying barriers is key.

Rosendo 2 months ago

Onboarding is crucial for success.

Lucille 2 months ago

Why B?

Rosendo 2 months ago

I think option B is the best.

Lorrine 3 months ago

Surprised that product F isn't the priority!

Miss 3 months ago

Not sure if documenting barriers will help right now.

Brittani 3 months ago

Wait, why not just offer a discount on product G?

Geraldo 3 months ago

Totally agree, onboarding is key!

Kerry 3 months ago

I think we should focus on product E first.

Hui 3 months ago

Documenting barriers for product C could be crucial too.

Trinidad 4 months ago

Wait, why would we focus on product F? Seems off.

Vincenza 4 months ago

Not so sure about that, what about product G?

Melina 5 months ago

Totally agree, onboarding is key!

Juan 6 months ago

I think option B is the best choice.

Sheridan 6 months ago

I feel like identifying barriers is crucial, but I also see the value in collaborating with the onboarding team. This is tricky!

Clare 6 months ago

I'm torn between A and C. Offering a discount sounds appealing, but encouraging a success story could build long-term relationships.

Maia 6 months ago

I remember a similar question where collaboration was key. Maybe B is the right choice since it involves onboarding?

Ronnie 7 months ago

I think the first priority should be about addressing barriers, so maybe option D? But I'm not entirely sure.

Cisco 820-605 Exam - Topic 6 Question 114 Discussion