Cisco 820-605 Exam - Topic 6 Question 114 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 114
Topic #: 6

[All 820-605 Questions]

Refer to the exhibit.

Based on the stage and health reflected, what must be the first priority of the success plan?

ADesign and propose a discount on product G.

BContact and collaborate with the individuals involved in the onboarding of product E.

COffer and encourage the opportunity for the customer to participate in a success story for product F.

DIdentify and document barriers that impact product C.

Show Suggested Answer

Suggested Answer: D

The exhibit shows that Product C is facing critical issues in the 'Implement' stage, as indicated by the red box, and at-risk conditions in the 'Use' stage, as shown by the orange box. These indicators suggest that there are significant barriers preventing the successful implementation and use of Product C. Therefore, the first priority must be to identify and document these barriers to develop a plan to overcome them and ensure the product's success.Reference: Best practices in customer success management and product lifecycle management.

by Macy at Apr 10, 2026, 07:43 AM

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Ronnie

3 days ago

I think the first priority should be about addressing barriers, so maybe option D? But I'm not entirely sure.

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