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Cisco 820-605 Exam - Topic 6 Question 114 Discussion

Refer to the exhibit.Based on the stage and health reflected, what must be the first priority of the success plan?
D) Identify and document barriers that impact product C.
A) Design and propose a discount on product G.
B) Contact and collaborate with the individuals involved in the onboarding of product E.
C) Offer and encourage the opportunity for the customer to participate in a success story for product F.

Cisco 820-605 Exam - Topic 6 Question 114 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 114
Topic #: 6
[All 820-605 Questions]

Refer to the exhibit.

Based on the stage and health reflected, what must be the first priority of the success plan?

Show Suggested Answer Hide Answer
Suggested Answer: D

The exhibit shows that Product C is facing critical issues in the 'Implement' stage, as indicated by the red box, and at-risk conditions in the 'Use' stage, as shown by the orange box. These indicators suggest that there are significant barriers preventing the successful implementation and use of Product C. Therefore, the first priority must be to identify and document these barriers to develop a plan to overcome them and ensure the product's success.Reference: Best practices in customer success management and product lifecycle management.


by Macy at Apr 10, 2026, 07:43 AM

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Hermila
3 days ago
C could boost engagement too.
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Myrtie
8 days ago
But we need to collaborate first!
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Brandon
13 days ago
I prefer D. Identifying barriers is key.
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Rosendo
19 days ago
Onboarding is crucial for success.
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Lucille
24 days ago
Why B?
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Rosendo
29 days ago
I think option B is the best.
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Lorrine
1 month ago
Surprised that product F isn't the priority!
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Miss
1 month ago
Not sure if documenting barriers will help right now.
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Brittani
1 month ago
Wait, why not just offer a discount on product G?
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Geraldo
2 months ago
Totally agree, onboarding is key!
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Kerry
2 months ago
I think we should focus on product E first.
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Hui
2 months ago
Documenting barriers for product C could be crucial too.
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Trinidad
2 months ago
Wait, why would we focus on product F? Seems off.
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Vincenza
2 months ago
Not so sure about that, what about product G?
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Melina
4 months ago
Totally agree, onboarding is key!
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Juan
4 months ago
I think option B is the best choice.
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Sheridan
5 months ago
I feel like identifying barriers is crucial, but I also see the value in collaborating with the onboarding team. This is tricky!
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Clare
5 months ago
I'm torn between A and C. Offering a discount sounds appealing, but encouraging a success story could build long-term relationships.
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Maia
5 months ago
I remember a similar question where collaboration was key. Maybe B is the right choice since it involves onboarding?
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Ronnie
5 months ago
I think the first priority should be about addressing barriers, so maybe option D? But I'm not entirely sure.
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