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Cisco 820-605 Exam - Topic 3 Question 87 Discussion

At which lifecycle stage does the Customer Success Manager identify the solution purchased?
B) Purchase and C) Implement
A) Onboard
D) Select

Cisco 820-605 Exam - Topic 3 Question 87 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 87
Topic #: 3
[All 820-605 Questions]

At which lifecycle stage does the Customer Success Manager identify the solution purchased?

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Suggested Answer: B, C

by Melissa at Sep 13, 2024, 08:21 PM

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Twana
9 months ago
Hmm, I always thought it was part of the Select phase.
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Pete
9 months ago
Definitely Onboard, that's when they start using it.
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Marnie
10 months ago
Wait, are you sure? I thought it was during the Purchase stage.
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Glynda
10 months ago
Totally agree, onboarding is key!
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Renea
10 months ago
It's during the Onboard stage that they identify the solution.
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Keneth
10 months ago
I believe it’s the selection stage, but I might be mixing it up with another question we did in class.
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Deandrea
11 months ago
I’m a bit confused; I thought it was during implementation when they really get into the solution details.
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Antonio
11 months ago
I remember a practice question about lifecycle stages, and I feel like it was related to the purchase phase.
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Tonja
11 months ago
I think the Customer Success Manager identifies the solution during the onboarding stage, but I'm not entirely sure.
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Fannie
11 months ago
I'm a bit confused by this question. I know the customer lifecycle stages, but I'm not sure how they relate to the Customer Success Manager's role. I'll have to review my notes on that before I can answer confidently.
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Lacresha
11 months ago
Okay, let me think this through step-by-step. The customer lifecycle stages are Onboard, Purchase, Implement, and Select. The question is asking which stage the Customer Success Manager identifies the solution purchased, so I think the answer is B. Purchase.
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Tammara
11 months ago
Hmm, I'm not totally sure about this one. The options seem a bit similar, so I'll need to think it through carefully. Maybe I can eliminate a couple of the choices first.
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Lavonda
11 months ago
This seems like a straightforward question about the customer lifecycle. I'm pretty confident I know the answer, but I'll double-check my notes just to be sure.
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Genevieve
11 months ago
I've covered this topic before, so I should be able to figure this out. Creating an index is a common database administration task, so I'll review the options and apply my knowledge.
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Alberto
1 year ago
I'm just hoping the correct answer isn't 'All of the above' - that would be too easy!
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Tommy
1 year ago
D) Select
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Elden
1 year ago
C) Implement
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Norah
1 year ago
B) Purchase
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Jodi
1 year ago
A) Onboard
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Ashlyn
1 year ago
I'm going with A) Onboard. That's when the Customer Success Manager would dive deep into the customer's requirements and the solution they've purchased, right?
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Luis
1 year ago
That's right! The Onboard stage is crucial for understanding the customer's requirements and the solution they've purchased.
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Tamra
1 year ago
Yes, you're correct! During the Onboard stage, the Customer Success Manager identifies the solution purchased and ensures it aligns with the customer's needs.
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Magnolia
1 year ago
Hmm, I'm not sure. Maybe C) Implement, since that's when the Customer Success Manager would really get to know the solution and how it fits the customer's needs.
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Dean
1 year ago
D) Select seems more logical to me. The Customer Success Manager would need to understand the solution the customer has selected in order to plan the onboarding and implementation.
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Walton
1 year ago
I think the answer is B) Purchase. The Customer Success Manager's role is to ensure the customer gets the most value from the solution, so they would identify the solution during the purchase stage.
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Crista
1 year ago
D) Select
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Scot
1 year ago
C) Implement
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Cristen
1 year ago
B) Purchase
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Winifred
1 year ago
A) Onboard
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Michael
1 year ago
Hmm, that makes sense too. The Customer Success Manager needs to ensure the customer is set up for success from the beginning.
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Omer
1 year ago
I disagree, I believe it happens at the Onboard stage.
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Michael
1 year ago
I think the Customer Success Manager identifies the solution purchased at the Implement stage.
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