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A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)
Suggested Answer: A, D
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9 comments · newest first
SA
Salome
12 months ago
I'm surprised nobody mentioned customer feedback surveys!
MI
Miesha
12 months ago
Agreed, the quarterly business reviews are super helpful!
VI
Vicki
1 year ago
Wait, why would we need a detailed contract inventory?
CE
Celestina
1 year ago
I think the sales account plan is crucial too.
LI
Lindsey
1 year ago
Definitely need the support tickets reports!
PA
Paris
1 year ago
Okay, let me see... I know BlueSnarfer is a BlueSnarf tool, so that's not the answer. Blooover and Redsnarf sound like they could be related, but I'm not sure.
YO
Yoko
1 year ago
I'm a bit unsure about this one. I'll have to review my notes on compensation strategy to make sure I understand the key steps.
XO
Xochitl
1 year ago
I vaguely recall that one of the characteristics discussed was about top-level input, but I'm not clear if that's ZBB specifically.
FE
Fernanda
1 year ago
I recall a similar question where the answer was definitely the Project Manager. It makes sense since they oversee the whole project.