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Cisco 820-605 Exam - Topic 3 Question 7 Discussion

A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)
A) customer annual report and quarterly business reviews and D) Question:s to validate the interpreted analytical data
B) sales account plan
C) detailed contract inventory
E) support tickets reports and diagnostic information

Cisco 820-605 Exam - Topic 3 Question 7 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 7
Topic #: 3
[All 820-605 Questions]

A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: A, D

by Brock at May 10, 2022, 01:33 AM

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Salome
10 months ago
I'm surprised nobody mentioned customer feedback surveys!
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Miesha
10 months ago
Agreed, the quarterly business reviews are super helpful!
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Vicki
11 months ago
Wait, why would we need a detailed contract inventory?
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Celestina
11 months ago
I think the sales account plan is crucial too.
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Lindsey
11 months ago
Definitely need the support tickets reports!
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Paris
11 months ago
Okay, let me see... I know BlueSnarfer is a BlueSnarf tool, so that's not the answer. Blooover and Redsnarf sound like they could be related, but I'm not sure.
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Yoko
11 months ago
I'm a bit unsure about this one. I'll have to review my notes on compensation strategy to make sure I understand the key steps.
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Xochitl
11 months ago
I vaguely recall that one of the characteristics discussed was about top-level input, but I'm not clear if that's ZBB specifically.
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Fernanda
11 months ago
I recall a similar question where the answer was definitely the Project Manager. It makes sense since they oversee the whole project.
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