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Cisco 820-605 Exam - Topic 3 Question 105 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 105
Topic #: 3

[All 820-605 Questions]

Which two activities support Customer Success planning? (Choose two.)

Aservice ticket tracking

Badoption barrier identification

Cquality control

Dservice delivery program management

EKPI tracking

Show Suggested Answer

Suggested Answer: B, E

by Gwenn at Jul 30, 2025, 02:25 AM

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Luis

8 months ago

Surprised that service delivery program management isn't on the list.

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Emilio

8 months ago

KPI tracking is definitely part of it!

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Brittni

8 months ago

Wait, quality control? Not sure that fits.

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Lili

9 months ago

Totally agree, service ticket tracking helps too.

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Ryan

9 months ago

I think adoption barrier identification is key!

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Laurel

9 months ago

Quality control sounds like it could be related, but I’m leaning more towards adoption barrier identification and KPI tracking for this question.

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Tien

10 months ago

I practiced a similar question, and I feel like service delivery program management might be relevant too, but I can't recall clearly.

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Rickie

10 months ago

I'm not entirely sure, but I remember something about KPI tracking being important for measuring success.

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Shannan

10 months ago

I think adoption barrier identification is definitely one of the activities. It seems crucial for understanding customer needs.

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Lore

10 months ago

Service delivery program management and KPI tracking - those are the two that seem most relevant to customer success planning in my opinion.

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Rosendo

10 months ago

I'm a little confused by the wording of this question. Let me re-read the options and see if I can figure out the right two activities to select.

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Latosha

11 months ago

Okay, I've got this. Service ticket tracking and adoption barrier identification are the two activities that support customer success planning. I'm confident in that answer.

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Nieves

11 months ago

Hmm, I'm a bit unsure about this one. I'll need to think through the options carefully to determine which two are the best fit for customer success planning.

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Glenna

11 months ago

This seems like a straightforward question about customer success planning. I'll focus on identifying the two activities that directly support that.

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Breana

12 months ago

B and E, no doubt. Although, I'd love to see the look on the examiner's face if someone puts 'interpretive dance' as an answer.

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Estrella

8 months ago

Imagine the confusion if someone wrote that!

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Amber

8 months ago

I agree, B and E make the most sense.

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Armando

9 months ago

Haha, interpretive dance would be a wild choice!

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Chan

9 months ago

Definitely B and E! They are crucial.

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Argelia

1 year ago

Hmm, B and E for sure. Although, I heard the exam proctors love a good 'service ticket tracking' joke. Better include that one just in case.

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Coletta

12 months ago

I agree, B and E are definitely important for Customer Success planning.

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Chun

1 year ago

I believe D and E are also important for Customer Success planning.

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Tawna

1 year ago

A and D? Really? I thought this was a Customer Success exam, not a Customer Failure exam.

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Ashton

1 year ago

I agree with Tamra, service ticket tracking and adoption barrier identification are crucial for Customer Success planning.

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Rodolfo

1 year ago

B and E are the obvious choices. Who needs 'quality control' when you can just ignore customer issues, right?

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Tamra

1 year ago

I think A and B are the activities that support Customer Success planning.

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