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Which two activities support Customer Success planning? (Choose two.)
Suggested Answer: B, E
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26 comments · newest first
LU
Luis
10 months ago
Surprised that service delivery program management isn't on the list.
EM
Emilio
10 months ago
KPI tracking is definitely part of it!
BR
Brittni
10 months ago
Wait, quality control? Not sure that fits.
LI
Lili
10 months ago
Totally agree, service ticket tracking helps too.
RY
Ryan
10 months ago
I think adoption barrier identification is key!
LA
Laurel
11 months ago
Quality control sounds like it could be related, but I’m leaning more towards adoption barrier identification and KPI tracking for this question.
TI
Tien
11 months ago
I practiced a similar question, and I feel like service delivery program management might be relevant too, but I can't recall clearly.
RI
Rickie
11 months ago
I'm not entirely sure, but I remember something about KPI tracking being important for measuring success.
SH
Shannan
12 months ago
I think adoption barrier identification is definitely one of the activities. It seems crucial for understanding customer needs.
LO
Lore
12 months ago
Service delivery program management and KPI tracking - those are the two that seem most relevant to customer success planning in my opinion.
RO
Rosendo
12 months ago
I'm a little confused by the wording of this question. Let me re-read the options and see if I can figure out the right two activities to select.
LA
Latosha
1 year ago
Okay, I've got this. Service ticket tracking and adoption barrier identification are the two activities that support customer success planning. I'm confident in that answer.
NI
Nieves
1 year ago
Hmm, I'm a bit unsure about this one. I'll need to think through the options carefully to determine which two are the best fit for customer success planning.
GL
Glenna
1 year ago
This seems like a straightforward question about customer success planning. I'll focus on identifying the two activities that directly support that.
BR
Breana
1 year ago
B and E, no doubt. Although, I'd love to see the look on the examiner's face if someone puts 'interpretive dance' as an answer.
ES
Estrella
9 months ago
Imagine the confusion if someone wrote that!
AM
Amber
9 months ago
I agree, B and E make the most sense.
AR
Armando
11 months ago
Haha, interpretive dance would be a wild choice!
CH
Chan
11 months ago
Definitely B and E! They are crucial.
AR
Argelia
1 year ago
Hmm, B and E for sure. Although, I heard the exam proctors love a good 'service ticket tracking' joke. Better include that one just in case.
CO
Coletta
1 year ago
I agree, B and E are definitely important for Customer Success planning.
CH
Chun
1 year ago
I believe D and E are also important for Customer Success planning.
TA
Tawna
1 year ago
A and D? Really? I thought this was a Customer Success exam, not a Customer Failure exam.
AS
Ashton
1 year ago
I agree with Tamra, service ticket tracking and adoption barrier identification are crucial for Customer Success planning.
RO
Rodolfo
1 year ago
B and E are the obvious choices. Who needs 'quality control' when you can just ignore customer issues, right?
TA
Tamra
1 year ago
I think A and B are the activities that support Customer Success planning.