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Cisco 820-605 Exam - Topic 2 Question 35 Discussion

A customer does not feel they have received value from a software solution, and the 3-year contract is expiring in 60 days. The customer is hesitant to continue spending money and is considering other alternatives. Which stakeholder is responsible for ensuring that the customer realizes value from solutions coming up for renewal?
D) Customer Success Manager
A) Renewals Manager
B) Account Manager
C) Product Sales Specialist

Cisco 820-605 Exam - Topic 2 Question 35 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 35
Topic #: 2
[All 820-605 Questions]

A customer does not feel they have received value from a software solution, and the 3-year contract is expiring in 60 days. The customer is hesitant to continue spending money and is considering other alternatives. Which stakeholder is responsible for ensuring that the customer realizes value from solutions coming up for renewal?

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Suggested Answer: D

by Izetta at May 08, 2022, 04:56 AM

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Izetta
10 months ago
The Renewals Manager should be involved, but it's mainly on Customer Success.
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Sharen
10 months ago
Not sure if the Customer Success Manager is always effective though.
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Blondell
11 months ago
Surprised this is even a question! Isn't it obvious?
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Winfred
11 months ago
I think the Account Manager has a big role too.
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Erick
11 months ago
Definitely the Customer Success Manager! They should ensure value.
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Lisbeth
11 months ago
I'm pretty confident this is asking about reverse logistics. Online sales mean more items being shipped out, which leads to a higher volume of returns that need to be managed.
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Dorathy
11 months ago
Hmm, I'm a little unsure about the details of mutual fund purchases and redemptions. I'll need to review my notes carefully to make sure I understand the differences between the options.
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Mari
11 months ago
I'm a little unsure about this one. I know there are different EEO reports, but I can't remember the specifics of which one is a survey done every other year. I'll have to think it through or maybe even take a guess.
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Matilda
11 months ago
This question seems straightforward. I think the key is to focus on the techniques attackers use to create backdoors and gather information about the target machine.
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