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Cisco 820-605 Exam - Topic 2 Question 109 Discussion

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)
B) cultural barrier and C) process barrier
A) technical barrier
D) product barrier
E) cost barrier

Cisco 820-605 Exam - Topic 2 Question 109 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 109
Topic #: 2
[All 820-605 Questions]

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

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Suggested Answer: B, C

by Freeman at Nov 23, 2025, 07:34 AM

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Giuseppe
5 months ago
I see A and E as barriers. Tech upgrades can be costly and complex.
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Lenita
5 months ago
Definitely B and C. Changing mindsets and processes is tough.
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Carey
5 months ago
I lean towards A and D. The tech needs to integrate with new products.
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Hermila
5 months ago
I feel like B and E are key. Cultural resistance and cost concerns are huge.
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Alpha
5 months ago
I agree, A and C make sense. The process needs to change too.
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Elenore
6 months ago
Cost barrier? Really? I thought they were investing in new tech!
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Clorinda
6 months ago
Totally agree, process barrier is also a major concern here.
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Annice
6 months ago
Wait, how can they expect to innovate with a 20-year-old system?
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Wynell
7 months ago
I think cultural barrier is a big one too, people hate change!
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Alison
7 months ago
Definitely a technical barrier, that old system is a huge issue.
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Veronika
7 months ago
I'm just impressed they have a 20-year-old meeting booking system that's still running! That's some serious legacy tech right there.
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Joesph
7 months ago
Definitely B), C), and E). Changing the culture, processes, and managing the costs will be critical to the success of this project.
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Ronnie
7 months ago
I'd add E) cost barrier to the mix. Investing in a new video conferencing solution on top of the existing 21-staff service is bound to be expensive.
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Theola
7 months ago
I agree, the cultural and process barriers are probably the biggest hurdles. Getting 120,000 employees to adapt to a new self-serve approach will be a challenge.
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Ricarda
8 months ago
B) and C) seem like the most likely barriers. Changing the culture and processes in a 20-year-old organization is no easy task.
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Wilburn
8 months ago
I wonder if cost barriers are relevant here, but since they already invested in a solution, maybe that's not the main issue?
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Inocencia
8 months ago
This reminds me of a practice question where we talked about process barriers. Transitioning to a self-serve model could disrupt existing workflows.
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Leota
8 months ago
This seems straightforward. The cultural and process barriers are the two main ones they'll need to address. Their existing system and large organization are going to make it challenging to transition to a new way of doing things.
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Glory
8 months ago
I think I've got it. The cultural barrier is probably the biggest one, since they're trying to shift to a self-serve approach. And the process barrier makes sense too, with 21 staff people handling the current system.
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Mabel
8 months ago
I remember discussing how a technical barrier could be a major issue, especially with such an old system in place.
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Jennifer
9 months ago
I'm a bit confused on this one. Is the product barrier about the video conferencing solution they've invested in? Or is it something else? I'm not sure how to approach this.
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Art
9 months ago
I think A and B are the main barriers. Old tech and company culture can clash.
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Alecia
9 months ago
I'm not entirely sure, but I think a cultural barrier might come into play too, since employees are used to the personalized service.
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Dorsey
9 months ago
Okay, let's see. I'm guessing the technical barrier could be an issue, since their current system is 20 years old. And the cost barrier might be a factor too, even though they've invested in video conferencing.
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Hoa
10 months ago
Hmm, this seems like a tricky one. I'm thinking the main barriers could be cultural and process-related, since they have an existing system and a large organization to manage.
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Felton
4 months ago
Cost barriers might also play a role, especially with a large workforce.
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Dalene
4 months ago
True, but if they want innovation, they need to overcome the cultural aspect first.
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Blair
4 months ago
Definitely, changing processes can be tough too.
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William
5 months ago
I agree, cultural barriers are huge in big companies.
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Jacklyn
9 months ago
But what about the technical barrier? Old systems can be hard to integrate.
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