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Which two outcomes are expansion opportunities within customer success? (Choose two.)
Suggested Answer: A, E
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32 comments · newest first
EV
Eva
11 months ago
I agree with E, but what about D?
MA
Marcos
11 months ago
Wait, are we sure about A? Seems risky.
EV
Eva
11 months ago
E seems like a no-brainer for expansion.
LA
Lang
11 months ago
I think B is a solid choice too.
RO
Rozella
12 months ago
Definitely A and C!
CH
Chantell
12 months ago
I definitely recall that expanding solution services is often seen as a growth opportunity in customer success.
LE
Leana
1 year ago
I'm a bit confused; I feel like renewal of solution subscription is more about retention than expansion.
CU
Curtis
1 year ago
I remember practicing a question similar to this, and I think the purchase of a new solution might be a good choice.
SH
Shawana
1 year ago
I think the expansion of solution features could be one of the answers, but I'm not entirely sure about the second one.
MA
Marisha
1 year ago
I think the key is to focus on the "expansion" part of the question. Expansion of features and services seem like the two best options that fit that criteria. I'll mark those down.
PA
Pamella
1 year ago
I'm a bit confused by this question. Renewal of solution subscription and purchase of a new solution don't really seem like expansion opportunities to me. I'll have to double-check my understanding here.
CH
Chauncey
1 year ago
Okay, let's see. Expansion of solution features and expansion of solution services seem like the two most likely expansion opportunities in customer success. I'll go with those.
CA
Carissa
1 year ago
Hmm, I'm not sure about this one. Expansion opportunities in customer success - that could mean a lot of different things. I'll have to think this through carefully.
LO
Lou
1 year ago
This seems pretty straightforward. I'm pretty confident I can identify the two correct expansion opportunities here.
PA
Patria
2 years ago
A and E for sure. Gotta keep innovating and providing more value to the customers. That's how you really grow the business.
IN
India
2 years ago
Haha, I bet the exam writers threw in D just to see who would fall for it. 'Deployment of solution'? Yeah, right.
HU
Huey
2 years ago
E) expansion of solution services
TH
Thurman
2 years ago
C) purchase of a new solution
TY
Tyra
2 years ago
B) renewal of solution subscription
EL
Eleonora
2 years ago
A) expansion of solution features
OR
Oren
2 years ago
I believe C and D could also be expansion opportunities. Purchasing a new solution and deploying it can lead to growth.
LA
Latosha
2 years ago
I agree with Nell. Expanding solution features and services makes sense.
BI
Billi
2 years ago
B and C seem like obvious choices to me. Renewal and purchasing new solutions are classic ways to expand the customer relationship.
GL
Glory
2 years ago
Hmm, I'm not sure about D. Deployment is more of an initial implementation step, not an expansion opportunity.
LE
Leota
2 years ago
E) expansion of solution services
BE
Ben
2 years ago
C) purchase of a new solution
AU
Augustine
2 years ago
B) renewal of solution subscription
HO
Horace
2 years ago
A) expansion of solution features
NE
Nell
2 years ago
I think A and E are expansion opportunities.
SA
Salina
2 years ago
Definitely A and E. Expanding the solution features and services is key to keeping customers happy and driving growth.
RO
Rosio
2 years ago
E) expansion of solution services
XE
Xenia
2 years ago
A) expansion of solution features