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Who confirms the use cases targeted in a Customer Success Plan?
Suggested Answer: A
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38 comments · newest first
LA
Latia
11 months ago
I thought it was a team effort, not just one person!
JA
Janessa
11 months ago
Wait, can the customer enterprise architect really confirm that?
BE
Beckie
11 months ago
Customer Success Manager all the way!
MA
Major
11 months ago
I think it's the account team sales lead, though.
LO
Loren
12 months ago
Definitely the primary customer stakeholder!
ZO
Zona
12 months ago
The customer enterprise architect seems important, but I don't think they would be the one to confirm the use cases in the plan.
ST
Stefania
1 year ago
I feel like the account team sales lead might have a role in this, but I can't recall if they actually confirm the use cases.
SA
Samuel
1 year ago
I remember a practice question where the Customer Success Manager was involved in confirming details, so that could be it too.
CA
Carlton
1 year ago
I think the primary customer stakeholder is the one who confirms the use cases, but I'm not entirely sure.
DU
Dulce
1 year ago
Based on my understanding of customer success, I believe the Customer Success Manager is the one who would confirm the use cases in the plan. They're the ones responsible for ensuring the customer achieves their desired outcomes.
RE
Renato
1 year ago
The account team sales lead might also be involved in confirming the use cases, since they would have insight into the customer's requirements and expectations. I'll make sure to consider that option as well.
PA
Patria
1 year ago
Hmm, I'm not sure about this one. I'm debating between the primary customer stakeholder and the Customer Success Manager. I'll have to think it through carefully.
MU
Murray
1 year ago
I think the primary customer stakeholder would be the one to confirm the use cases in the Customer Success Plan, since they would have the best understanding of the customer's needs and goals.
DA
Daniela
2 years ago
Hmm, this one's tricky. But I've got a hunch the Customer Success Manager is the way to go. They're like the superhero sidekick to the customer's Batman, you know?
VE
Veronika
2 years ago
The primary customer stakeholder, without a doubt. They're the ones who are going to be using the product, so they know what they need better than anyone.
SH
Shay
2 years ago
I'm going to have to go with the customer enterprise architect on this one. They're the ones who can really dive into the technical details and make sure the use cases align.
LO
Lovetta
2 years ago
B) account team sales lead
AL
Alonzo
2 years ago
I agree, the Customer Success Manager is responsible for confirming the use cases in the Customer Success Plan.
JO
Joesph
2 years ago
D) Customer Success Manager
MA
Maira
2 years ago
A) primary customer stakeholder
RI
Rikki
2 years ago
The Customer Success Manager, of course! They're the ones who make sure the customer is, well, successful. Duh!
RY
Ryan
2 years ago
D) Customer Success Manager
NU
Nu
2 years ago
A) primary customer stakeholder
CO
Cordelia
2 years ago
Hmm, I'm not sure. The customer enterprise architect might have some insights, but the sales lead feels like a bit of a wild card. Tough choice!
NA
Natalie
2 years ago
D) Customer Success Manager
AR
Aron
2 years ago
A) primary customer stakeholder
MO
Mozell
2 years ago
I believe it's the primary customer stakeholder who confirms the use cases.
MA
Martha
2 years ago
I agree with Rutha, the Customer Success Manager is responsible for that.
PR
Precious
2 years ago
I'm going with the Customer Success Manager. They're the ones who live and breathe the customer's needs, right?
LI
Ling
2 years ago
Yes, the Customer Success Manager is responsible for confirming the use cases in the Customer Success Plan.
CH
Cherelle
2 years ago
D) Customer Success Manager
IN
Inocencia
2 years ago
A) primary customer stakeholder
LY
Lynelle
2 years ago
The primary customer stakeholder is the obvious choice here. They know the use cases better than anyone!
HA
Harris
2 years ago
The Customer Success Manager would also play a key role in confirming the use cases in the Customer Success Plan.
FE
Fernanda
2 years ago
D) Customer Success Manager
SH
Sheldon
2 years ago
I agree, the primary customer stakeholder would have the best understanding of the use cases.
ST
Stephaine
2 years ago
A) primary customer stakeholder
RU
Rutha
2 years ago
I think the Customer Success Manager confirms the use cases.