Cisco Exam 820-605 Topic 12 Question 93 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 93
Topic #: 12

The Chief Information Officer (CIO) of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed for over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

AAdopt a lifecycle approach with a proactive review of service performance against KPIs.

BHave the CSM define how value should be measured at the end of the contract period.

CEngage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

DHave the CIO define a clear IT strategy and implement the suggestions immediately.

Show Suggested Answer

Suggested Answer: A

by Carey at Nov 15, 2024, 10:21 PM

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Doretha

7 months ago

Looks like the CIO and the vendor need to work on their communication skills. Maybe they can settle this over a game of ping-pong.

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Jacquelyne

7 months ago

B is interesting, but I wonder if the vendor will actually agree to that. Might as well just arm wrestle for the contract.

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Kerrie

7 months ago

D? Really? The CIO should focus on strategy, not micromanaging the contract execution. Sounds like a recipe for disaster.

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Melodie

6 months ago

Agreed, having a third-party mediator can help ensure both parties are on the same page.

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Carole

6 months ago

C) Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

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Eleonora

6 months ago

A) Adopt a lifecycle approach with a proactive review of service performance against KPIs.

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Benedict

7 months ago

I believe engaging a third-party mediator could also help in evaluating contract goals.

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Daron

7 months ago

C is the best option. A third-party mediator can bring an unbiased perspective to the table. Saves a lot of headaches.

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Kati

6 months ago

D) Have the CIO define a clear IT strategy and implement the suggestions immediately.

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Desmond

6 months ago

C) Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

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Santos

6 months ago

B) Have the CSM define how value should be measured at the end of the contract period.

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Georgiann

7 months ago

A) Adopt a lifecycle approach with a proactive review of service performance against KPIs.

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Brice

7 months ago

I agree with Lavina, having a proactive review of service performance is crucial.

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Lavina

7 months ago

I think option A is the best practice to prevent disagreements.

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Joseph

7 months ago

A lifecycle approach with KPIs is the way to go. Helps keep both parties on the same page and avoid surprises.

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Ernest

6 months ago

A lifecycle approach with KPIs is the way to go. Helps keep both parties on the same page and avoid surprises.

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Phillip

6 months ago

C) Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

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Troy

7 months ago

A) Adopt a lifecycle approach with a proactive review of service performance against KPIs.

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