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Cisco 820-605 Exam - Topic 12 Question 82 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 82
Topic #: 12

[All 820-605 Questions]

Which type of information should be captured during the first customer engagement?

Acases escalated to technical support

Bexpansion opportunities

Ccustomer's desired outcomes

Dstakeholder map

Show Suggested Answer

Suggested Answer: B, D

by Laine at Jun 28, 2024, 11:25 PM

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Becky

9 months ago

Wait, are we really capturing all this info right away? Sounds overwhelming!

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Deeanna

9 months ago

Stakeholder map is important, but maybe not first engagement?

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Stefany

10 months ago

Cases escalated to tech support? Not sure that’s the priority.

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Slyvia

10 months ago

I think expansion opportunities are crucial too!

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Shakira

10 months ago

Definitely need to know the customer's desired outcomes.

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Enola

10 months ago

I keep second-guessing myself, but I think cases escalated to technical support might not be the priority at the start.

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Owen

11 months ago

I feel like we practiced a question similar to this, and it emphasized the need for a stakeholder map.

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Tyisha

11 months ago

I'm not entirely sure, but I remember something about capturing expansion opportunities being important too.

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Zana

11 months ago

I think we should focus on understanding the customer's desired outcomes during the first engagement. That seems crucial.

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Stefanie

11 months ago

Expansion opportunities? Stakeholder map? I'm a bit confused by some of these options. I think I'll stick with the customer's desired outcomes as the most relevant information to capture initially.

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Talia

11 months ago

Ah, this is a good one. I'd go with capturing the customer's desired outcomes. That's going to be key for understanding their needs and how we can best help them.

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Dalene

11 months ago

Hmm, I'm not entirely sure about this one. I'll need to think it through carefully. Maybe I should consider the other options as well, just to be sure I'm not missing something.

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Vincenza

11 months ago

This seems like a straightforward question about customer engagement. I'd focus on capturing the customer's desired outcomes, as that's likely the most important information to gather early on.

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Idella

11 months ago

I'm a bit confused here. Option D about adding a filter condition for Create Date being greater than the current date doesn't seem quite right. I think I'll go with option A and sort the Create Date column from Highest to Lowest.

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Quinn

11 months ago

Hmm, I'm a bit unsure about the erase operation on the multiset. I'll need to double-check the documentation to make sure I understand how that works before I can determine the final output.

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Maile

11 months ago

Hmm, this seems like a tricky one. I think the key is to focus on the timeline of the contract and amendments. If the current date is October 1st, then the earliest possible amendment date would have to be after the second amendment on August 1st. I'm going to go with option D.

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Precious

11 months ago

The control limits seem a bit tight; could that mean the process is actually out of control? I'm unsure about my interpretation here.

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Jacqueline

1 year ago

I'm voting for option C - customer's desired outcomes. That's the kind of information that helps us really understand what the customer is looking for and tailor our solutions accordingly. Plus, it's way more interesting than a boring old stakeholder map.

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Aileen

1 year ago

Customer's desired outcomes can definitely help us focus on what matters most to them and deliver value.

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Paola

1 year ago

I think capturing expansion opportunities is also important to ensure we can grow our relationship with the customer.

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Caitlin

1 year ago

I agree, understanding the customer's desired outcomes is key to providing a solution that meets their needs.

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Loren

1 year ago

I'm going to have to go with option C. Capturing the customer's desired outcomes is the foundation for everything else. It's like trying to build a house without knowing what the customer wants it to look like.

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Katy

1 year ago

It's important to align our efforts with what the customer wants to achieve in order to deliver value.

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Stanford

1 year ago

Capturing the customer's desired outcomes sets the direction for the entire engagement process.

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Janae

1 year ago

I agree, understanding the customer's desired outcomes is crucial for providing the right solutions.

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Samuel

1 year ago

Hmm, this is a tricky one. I'd say stakeholder map (D) could be useful, but that's probably more relevant for a later stage. I'm going with C - customer's desired outcomes.

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Vincent

1 year ago

I'm not sure about this one. While expansion opportunities (B) could be useful, I think the customer's desired outcomes (C) are more important to get right from the start.

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Maile

1 year ago

Option C seems like the obvious choice here. Capturing the customer's desired outcomes is crucial for understanding their needs and aligning our solutions accordingly.

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Luisa

1 year ago

Cases escalated to technical support can give us insights into potential pain points.

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Aleisha

1 year ago

Stakeholder map can help us identify key decision makers within the customer's organization.

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Wai

1 year ago

Capturing expansion opportunities is also important for long-term growth.

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Clemencia

1 year ago

I agree, understanding the customer's desired outcomes is key to providing value.

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Laine

1 year ago

But shouldn't we also consider expansion opportunities to maximize our relationship with the customer?

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Isadora

1 year ago

I agree with Alton, understanding what the customer wants to achieve is crucial for a successful engagement.

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Alton

1 year ago

I think the information about the customer's desired outcomes should be captured first.

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