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The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two.)
The two adoption barriers that must be investigated are business misalignment and lack of communication. Business misalignment occurs when the new solution does not align with the current business processes or goals.Lack of communication refers to the failure to inform or involve end-users in the decision-making process, leading to resistance or non-use of the new software34.
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