Cisco Exam 820-605 Topic 11 Question 72 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 72
Topic #: 11

[All 820-605 Questions]

Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

Ahelp desk data

Bhealth score

Crisk management

Dtelemetry

Etraining surveys

Show Suggested Answer

Suggested Answer: B, D

by Dick at Feb 08, 2024, 09:18 AM

Limited Time Offer

25%

Off

Get Premium 820-605 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Shasta

4 days ago

Haha, good point Jeanice. Risk management? What is this, a spy thriller? I'll stick with the health score and training surveys as my answers. Those are the metrics that really get to the heart of how successful the customer is with the product.

upvoted 0 times

...

Jeanice

5 days ago

Yeah, I'm with you guys. Health score and training surveys make the most sense to me too. Though I have to admit, 'risk management' as an option is kind of amusing. I don't think most customer success managers are out there trying to measure their customers' risks!

upvoted 0 times

...

Reuben

6 days ago

I agree with Timmy on the health score and training surveys. Those seem like the most logical choices here. I'm not sure about the other options like help desk data and telemetry - those feel more like support metrics rather than true measures of customer success.

upvoted 0 times

...

Timmy

7 days ago

Hmm, this is an interesting question. I think health score and training surveys are the two metrics that customer success managers typically use to measure customer success. The health score gives a good overall sense of how the customer is doing, while the training surveys help gauge their satisfaction and engagement.

upvoted 0 times

...