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Cisco 820-605 Exam - Topic 11 Question 102 Discussion

What are two examples of leveraging data to identify a customer barrier? (Choose two.)
C) reviewing installed base details and D) consulting the health index
A) evaluating feedback from the customer operations team
B) providing training recommendations
E) noting change in customer executive team

Cisco 820-605 Exam - Topic 11 Question 102 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 102
Topic #: 11
[All 820-605 Questions]

What are two examples of leveraging data to identify a customer barrier? (Choose two.)

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Suggested Answer: C, D

by Ollie at Jun 16, 2025, 09:20 AM

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Nidia
9 months ago
Definitely A and D, they make the most sense!
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Gerri
9 months ago
Not sure about C, seems less direct.
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Mariann
9 months ago
Surprised that E isn't a top pick!
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Maddie
9 months ago
I think B could be relevant too.
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Dorothea
9 months ago
A and D are solid choices!
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Sylvia
10 months ago
Noting changes in the customer executive team seems relevant, but I feel like it might not be a direct way to leverage data for barriers.
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Gilma
10 months ago
I’m a bit confused; I thought reviewing installed base details was important, but I can't recall if it directly identifies barriers.
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Tennie
10 months ago
I remember practicing a question like this, and I think consulting the health index was one of the answers.
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Karl
10 months ago
I think evaluating feedback from the customer operations team could be one, but I'm not sure about the second option.
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Frank
10 months ago
I'm feeling a bit lost on this one. There are a lot of options and I'm not sure which ones are the most relevant for identifying customer barriers. I'll have to re-read the question and think it through step-by-step.
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Blair
11 months ago
Okay, I've got this. Evaluating feedback from the customer operations team and reviewing the installed base details are the two best options here. That customer data will give me the insights I need to identify any barriers they're facing.
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Essie
11 months ago
Hmm, I'm a little unsure about this one. I know we talked about using customer feedback and data to understand their challenges, but I'm not sure which of these specific examples would be the best approach. I'll have to think it through carefully.
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Shoshana
11 months ago
This looks like a straightforward question about using data to identify customer barriers. I'll start by reviewing the options and thinking about which ones would provide the most relevant information.
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Shad
1 year ago
Training recommendations? What is this, a corporate HR exam? Give me the juicy customer insights any day!
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Jutta
1 year ago
A) evaluating feedback from the customer operations team
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Viva
1 year ago
Haha, I bet the customer executive team change is just a joke answer. Who cares about that when you've got real data to analyze?
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Lyndia
12 months ago
User 2
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Matilda
12 months ago
User 1
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Wilson
12 months ago
C) reviewing installed base details
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Lizbeth
1 year ago
A) evaluating feedback from the customer operations team
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Gracia
1 year ago
I think consulting the health index is a really smart option too. It gives you a good overall picture of the customer's situation.
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Annita
1 year ago
Evaluating feedback from the customer operations team and reviewing installed base details are definitely two ways to identify customer barriers. That's a no-brainer!
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Launa
12 months ago
C) reviewing installed base details
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Nada
12 months ago
A) evaluating feedback from the customer operations team
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Patrick
1 year ago
I believe D could also be a good option. Consulting the health index can provide valuable insights into customer barriers.
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Reid
1 year ago
I agree with Lashawna. Evaluating feedback from the customer operations team and reviewing installed base details can help in identifying customer barriers.
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Lashawna
1 year ago
I think A and C are the examples of leveraging data to identify a customer barrier.
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