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What are two examples of leveraging data to identify a customer barrier? (Choose two.)
Suggested Answer: C, D
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27 comments · newest first
NI
Nidia
10 months ago
Definitely A and D, they make the most sense!
GE
Gerri
10 months ago
Not sure about C, seems less direct.
MA
Mariann
11 months ago
Surprised that E isn't a top pick!
MA
Maddie
11 months ago
I think B could be relevant too.
DO
Dorothea
11 months ago
A and D are solid choices!
SY
Sylvia
11 months ago
Noting changes in the customer executive team seems relevant, but I feel like it might not be a direct way to leverage data for barriers.
GI
Gilma
11 months ago
I’m a bit confused; I thought reviewing installed base details was important, but I can't recall if it directly identifies barriers.
TE
Tennie
12 months ago
I remember practicing a question like this, and I think consulting the health index was one of the answers.
KA
Karl
12 months ago
I think evaluating feedback from the customer operations team could be one, but I'm not sure about the second option.
FR
Frank
12 months ago
I'm feeling a bit lost on this one. There are a lot of options and I'm not sure which ones are the most relevant for identifying customer barriers. I'll have to re-read the question and think it through step-by-step.
BL
Blair
1 year ago
Okay, I've got this. Evaluating feedback from the customer operations team and reviewing the installed base details are the two best options here. That customer data will give me the insights I need to identify any barriers they're facing.
ES
Essie
1 year ago
Hmm, I'm a little unsure about this one. I know we talked about using customer feedback and data to understand their challenges, but I'm not sure which of these specific examples would be the best approach. I'll have to think it through carefully.
SH
Shoshana
1 year ago
This looks like a straightforward question about using data to identify customer barriers. I'll start by reviewing the options and thinking about which ones would provide the most relevant information.
SH
Shad
1 year ago
Training recommendations? What is this, a corporate HR exam? Give me the juicy customer insights any day!
JU
Jutta
1 year ago
A) evaluating feedback from the customer operations team
VI
Viva
1 year ago
Haha, I bet the customer executive team change is just a joke answer. Who cares about that when you've got real data to analyze?
LY
Lyndia
1 year ago
User 2
MA
Matilda
1 year ago
User 1
WI
Wilson
1 year ago
C) reviewing installed base details
LI
Lizbeth
1 year ago
A) evaluating feedback from the customer operations team
GR
Gracia
1 year ago
I think consulting the health index is a really smart option too. It gives you a good overall picture of the customer's situation.
AN
Annita
1 year ago
Evaluating feedback from the customer operations team and reviewing installed base details are definitely two ways to identify customer barriers. That's a no-brainer!
LA
Launa
1 year ago
C) reviewing installed base details
NA
Nada
1 year ago
A) evaluating feedback from the customer operations team
PA
Patrick
1 year ago
I believe D could also be a good option. Consulting the health index can provide valuable insights into customer barriers.
RE
Reid
1 year ago
I agree with Lashawna. Evaluating feedback from the customer operations team and reviewing installed base details can help in identifying customer barriers.
LA
Lashawna
1 year ago
I think A and C are the examples of leveraging data to identify a customer barrier.