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Cisco 820-605 Exam - Topic 10 Question 16 Discussion

Which definition of customer success is true?
B) It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
A) It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
C) It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
D) It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Cisco 820-605 Exam - Topic 10 Question 16 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 16
Topic #: 10
[All 820-605 Questions]

Which definition of customer success is true?

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Suggested Answer: B

https://www.gainsight.com/guides/the-essential-guide-to-customer-success/

by Marguerita at May 07, 2022, 01:32 AM

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Anabel
10 months ago
I love how A covers both expected and unexpected outcomes!
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Denae
10 months ago
Wait, is D really a definition? That feels vague.
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Daryl
11 months ago
C seems a bit off, honestly.
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Lettie
11 months ago
I think B is more accurate.
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Venita
11 months ago
A sounds right to me!
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Tenesha
11 months ago
Whew, this is a tough one. I'm a bit confused by all the different permissions listed. I'll need to take my time and really break down each option to determine the correct answer.
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Stephane
11 months ago
Okay, let's see. The question is asking about the directive that specifies the RSA private key for the SSL certificate. I'm leaning towards C. SSLPrivateKeyFile, since that seems the most direct way to specify the private key.
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Owen
11 months ago
This seems like a tricky question about the default scheduler behavior on the Nokia 7750 SR. I'll need to carefully read through the options and think about the implications of the forwarding class mappings and queue configuration.
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