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Cisco 820-605 Exam - Topic 1 Question 92 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 92
Topic #: 1
[All 820-605 Questions]

While talking to employees of a customer's front-line operations, a Customer Success Manager learns that the team is evaluating a competitive solution for an existing solution they own but use minimally. What is the nextstep the Customer Success Manager should take after this conversation?

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Suggested Answer: B

by Lashawna at Oct 19, 2024, 12:41 PM

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Leigha
4 months ago
D seems important too, but not sure if it's the priority right now.
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Brynn
4 months ago
C is a waste of time; they already know the features!
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Chana
4 months ago
Wait, why would they even consider switching if they barely use it?
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Rolf
4 months ago
Totally agree, gotta understand their needs first!
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Chana
5 months ago
A discovery session sounds like the best move here.
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Janey
5 months ago
I think it’s important to inform the procurement team about usage history, but I’m not convinced that should be the first action after the conversation.
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Kimbery
5 months ago
I’m leaning towards option C, but I wonder if just educating them on the features is enough if they’re already considering a competitor.
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Vicente
5 months ago
I remember a similar question where we had to decide between educating the team or involving stakeholders. I feel like getting everyone together first is key.
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Mary
5 months ago
I think hosting a discovery session could be really helpful to understand their challenges better, but I'm not entirely sure if that's the immediate next step.
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Andra
5 months ago
I'm a bit confused on this one. Should I be focusing more on educating them on the existing solution, or trying to understand their needs first? I'm not sure which option would be the most effective approach.
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Van
5 months ago
I'm leaning towards Option A as well. Gathering more information about their needs and pain points is crucial before jumping into any specific solutions or training. That will help me tailor my approach and recommendations.
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Bambi
5 months ago
Okay, let me think this through. The key here is that the team is evaluating a competitive solution, so I think hosting a discovery session to understand their challenges and desired outcomes is the way to go. Option A seems like the most logical next step.
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Roslyn
5 months ago
This seems like a tricky one. I'm not sure if I should go with A or C - both options seem relevant, but I'm not sure which one is the best next step.
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Kenda
10 months ago
Haha, I bet the operations team is already imagining how much cooler the new solution looks. But Option D is a wise move to keep procurement in the loop.
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Mitsue
10 months ago
Option B is a bit off the mark. Providing technical training before understanding their needs is like putting the cart before the horse.
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Edward
9 months ago
D) Ensure the customer's procurement team is aware of the existing solution and its usage history.
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Sharika
9 months ago
C) Educate the operations team on the features and capabilities of the existing solution.
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Aleisha
9 months ago
A) Host a discovery session with stakeholders to identify challenges and desired outcomes.
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Wilda
11 months ago
I'd go with Option C. Educating the team on the existing solution's capabilities could help them see its value and prevent an unnecessary switch.
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Rasheeda
10 months ago
User 4: Definitely, educating them could prevent unnecessary changes.
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Rosio
10 months ago
User 3: I agree, it's important to make sure they know what they already have before considering a switch.
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Alberto
11 months ago
User 2: That sounds like a good idea. It could help them understand its value.
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Lera
11 months ago
User 1: Let's educate the team on the existing solution's features.
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Argelia
11 months ago
Option A seems like the right choice here. It's important to understand the challenges and desired outcomes before proposing any solutions.
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Marcos
10 months ago
User 2: That sounds like a good idea. It's important to understand their needs before suggesting anything.
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Jonelle
10 months ago
User 1: I think we should host a discovery session with stakeholders to identify challenges and desired outcomes.
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Jaleesa
11 months ago
I believe educating the operations team on the features of the existing solution is also important.
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Ming
11 months ago
I agree with Golda, identifying challenges and desired outcomes is crucial.
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Golda
11 months ago
I think the next step should be hosting a discovery session with stakeholders.
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