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Cisco Exam 820-605 Topic 1 Question 92 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 92
Topic #: 1
[All 820-605 Questions]

While talking to employees of a customer's front-line operations, a Customer Success Manager learns that the team is evaluating a competitive solution for an existing solution they own but use minimally. What is the nextstep the Customer Success Manager should take after this conversation?

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Suggested Answer: B

by Lashawna at Oct 19, 2024, 12:41 PM

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Kenda
1 months ago
Haha, I bet the operations team is already imagining how much cooler the new solution looks. But Option D is a wise move to keep procurement in the loop.
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Mitsue
1 months ago
Option B is a bit off the mark. Providing technical training before understanding their needs is like putting the cart before the horse.
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Sharika
1 days ago
C) Educate the operations team on the features and capabilities of the existing solution.
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Aleisha
6 days ago
A) Host a discovery session with stakeholders to identify challenges and desired outcomes.
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Wilda
2 months ago
I'd go with Option C. Educating the team on the existing solution's capabilities could help them see its value and prevent an unnecessary switch.
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Rasheeda
1 months ago
User 4: Definitely, educating them could prevent unnecessary changes.
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Rosio
1 months ago
User 3: I agree, it's important to make sure they know what they already have before considering a switch.
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Alberto
2 months ago
User 2: That sounds like a good idea. It could help them understand its value.
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Lera
2 months ago
User 1: Let's educate the team on the existing solution's features.
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Argelia
2 months ago
Option A seems like the right choice here. It's important to understand the challenges and desired outcomes before proposing any solutions.
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Marcos
29 days ago
User 2: That sounds like a good idea. It's important to understand their needs before suggesting anything.
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Jonelle
1 months ago
User 1: I think we should host a discovery session with stakeholders to identify challenges and desired outcomes.
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Jaleesa
2 months ago
I believe educating the operations team on the features of the existing solution is also important.
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Ming
2 months ago
I agree with Golda, identifying challenges and desired outcomes is crucial.
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Golda
2 months ago
I think the next step should be hosting a discovery session with stakeholders.
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