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Cisco 820-605 Exam - Topic 1 Question 119 Discussion

Which role within a Customer Success organization acts as a single contact point for a customer across multiple technologies?
B) Customer Success Manager
A) Delivery Team
C) Account Manager
D) Customer Success Specialist

Cisco 820-605 Exam - Topic 1 Question 119 Discussion

Actual exam question for Cisco's 820-605 exam
Question #: 119
Topic #: 1
[All 820-605 Questions]

Which role within a Customer Success organization acts as a single contact point for a customer across multiple technologies?

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Suggested Answer: B

The role within a Customer Success organization that acts as a single contact point for a customer across multiple technologies is the Customer Success Manager. They are responsible for overseeing the customer's journey with the company's products and ensuring they achieve their desired outcomes.


by Jerlene at Jul 01, 2026, 11:39 PM

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Selma
3 days ago
D) Customer Success Specialist seems too focused on one area.
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Gregg
8 days ago
C) Account Manager is more about sales, right?
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Vincenza
13 days ago
A) Delivery Team could work too, but not as central.
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Vi
18 days ago
Agree, they coordinate everything.
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Jaleesa
24 days ago
I think it's B) Customer Success Manager.
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Selma
29 days ago
Wow, I didn't know that! Makes sense though.
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Fatima
1 month ago
I think it's B too, but I've seen some companies do it differently.
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Stephania
1 month ago
Wait, are you sure? I thought it was C) Account Manager.
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Jody
1 month ago
Agreed! They really are the go-to person for customers.
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Isreal
2 months ago
Definitely B) Customer Success Manager! They handle everything.
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Wilford
2 months ago
Delivery Team sounds familiar, but I think they are more involved in implementation rather than ongoing customer support.
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Eliseo
2 months ago
I feel like I've seen a question like this before, and it was about the Customer Success Manager being the main point of contact.
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Jerry
2 months ago
I'm not entirely sure, but I remember something about Account Managers focusing more on sales rather than ongoing support.
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Leonora
2 months ago
I think the Customer Success Manager is the right answer since they usually handle multiple aspects of the customer relationship.
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