Discuss Cisco 820-605 Exam Topic 1 Question 113

Which sources are used to identify customer barriers?

Aconsumption data, customer budgeting process, customer sentiment

Bsales forecasting, data, health score

Cexecutive insight, help desk summaries, upcoming marketing releases

Dindustry observations, Annual Recurring Revenue, utilization reports

Suggested Answer: A

The sources used to identify customer barriers include consumption data, customer budgeting process, and customer sentiment. These sources provide insights into how customers are using the product or service, their budgetary constraints, and their feelings towards the product or service. This information is critical for identifying any obstacles that might prevent customers from fully utilizing and gaining value from their purchases. By analyzing these aspects, Customer Success Managers can develop strategies to overcome these barriers and ensure customers are achieving their desired outcomes.

* Cisco's official page on Customer Success Manager certification1.

* Cisco Customer Success Manager v2 exam topics, which outline the knowledge and skills tested in the exam2.

* Test Prep Training on 820-605 CSM -- Customer Success Manager3.

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12 comments · newest first

Fallon 3 months ago

B seems solid too. Sales forecasting is crucial for understanding barriers.

Luz 3 months ago

I prefer D. Industry observations give real insights.

Agustin 3 months ago

I think A is the best choice. Customer sentiment is key.

Donte 3 months ago

Totally agree with A, customer sentiment is key!

Jeanice 4 months ago

D has some solid insights, especially with utilization reports.

Kerry 4 months ago

Wait, are we really using health scores for this?

Youlanda 5 months ago

B seems off, sales forecasting isn't really about barriers.

Lindsey 6 months ago

I think A covers the most relevant sources.

Bernardo 6 months ago

I remember practicing with utilization reports and Annual Recurring Revenue, which makes me lean towards D, but I’m not entirely confident.

Ezekiel 6 months ago

I feel like we covered executive insights in relation to customer barriers, so C might be relevant, but I can't recall the details.

Catrice 7 months ago

I'm not really sure, but I remember something about sales forecasting being important for identifying issues. Maybe it's in option B?

Johnetta 7 months ago

I think option A sounds familiar because we discussed customer sentiment in class as a way to understand barriers.

Cisco 820-605 Exam - Topic 1 Question 113 Discussion