Discuss Cisco 700-805 Exam Topic 3 Question 67

Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?

AThe adoption rate is 50%under the expected level and the plan is six months before the expiration date.

BThere are no open incidents 30 days before renewal dates.

CCustomer is willing to subscribe to a recommendation case to be publicly communicated.

DThe health index of a customer is over expected targets with no red flags.

Suggested Answer: A

This case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome. A low adoption rate indicates that the customer is not fully utilizing the solution or deriving the expected value from it. This can lead to dissatisfaction, reduced engagement, and increased likelihood of churn. A mitigation analysis can help identify the root causes of the low adoption rate, such as lack of training, technical issues, poor fit, or misalignment of expectations. Based on the analysis, a mitigation plan can be developed and implemented to address the issues and increase the adoption rate. For example, the plan could include providing more support, education, or guidance to the customer, resolving any bugs or glitches, customizing or adjusting the solution to better suit their needs, or redefining the success criteria and metrics.A mitigation analysis and plan can help improve the customer's satisfaction, retention, and loyalty, as well as increase the chances of a successful renewal.

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38 comments · newest first

Melissa 11 months ago

A definitely needs a closer look before renewal.

Ena 11 months ago

Wait, how can D be a risk if everything's going well?

Gerald 11 months ago

C is interesting, but does it really indicate a risk?

Markus 11 months ago

I disagree, B is more relevant since it shows no issues.

Gregoria 12 months ago

A seems like the best option here.

Arminda 12 months ago

I recall a practice question where we discussed customer health metrics. Option D seems too positive to indicate a risk, right?

Avery 1 year ago

Option B seems safe since there are no incidents, but I feel like we should be more proactive.

Chanel 1 year ago

I'm not entirely sure, but I remember something about analyzing customer engagement before renewals. Could that relate to option A?

Ressie 1 year ago

I think option A might be the right choice since a low adoption rate could indicate a risk for renewal.

Ashley 1 year ago

I'm feeling pretty confident about this one. Based on the information provided, Case A stands out as the scenario where a mitigation analysis would be most helpful in obtaining a more desired outcome.

Jerry 1 year ago

Hmm, I'm not entirely sure about this one. The wording is a bit confusing, and I'm not familiar with some of the terms used. I'll need to think it through step-by-step.

Stephane 1 year ago

This question seems a bit tricky. I'll need to carefully analyze the different cases to determine which one represents a risk of renewal that could benefit from a mitigation analysis.

An 1 year ago

Okay, I think I've got it. Case A seems like the most obvious choice here, with the adoption rate being 50% under expected and the plan expiring soon. A mitigation analysis could help get things back on track.

Breana 1 year ago

I'm not entirely sure, but I think secondary data isn't always specific to our needs like option A suggests.

Carin 2 years ago

Option A all the way. You can't just ignore a major drop in adoption rate. That's like trying to fix a flat tire by putting a band-aid on it.

Dudley 2 years ago

Option D sounds like the customer is doing just fine, but that's not the question. A 50% drop in adoption is a big deal, so A is the answer.

Gerald 2 years ago

↳ replying to Dudley

C) Yeah, option A seems like the best choice for a mitigation analysis in this scenario.

Vallie 2 years ago

↳ replying to Dudley

B) I agree, a 50% drop in adoption is definitely a risk that needs to be mitigated.

Erasmo 2 years ago

↳ replying to Dudley

A) The adoption rate is 50% under the expected level and the plan is six months before the expiration date.

Reuben 2 years ago

But option A mentions the adoption rate being below expected level, which is a clear risk for renewal.

Tracie 2 years ago

I disagree, I believe option C is the one that needs mitigation analysis.

Twana 2 years ago

Option C sounds like it's trying to distract us with some public relations stunt. I'm going with A - let's get real and do the analysis.

Zoila 2 years ago

↳ replying to Twana

User 4: I'm on board with option A as well, let's do this.

Glory 2 years ago

↳ replying to Twana

User 3: Yeah, let's focus on the analysis to get the desired outcome.

Jade 2 years ago

↳ replying to Twana

Definitely, let's go with A and get real about the situation.

Jacquelyne 2 years ago

↳ replying to Twana

I think A is the best choice, let's focus on the analysis.

Katie 2 years ago

↳ replying to Twana

I agree, option C does seem like a distraction.

Thomasena 2 years ago

↳ replying to Twana

I think we should go with option A for a more realistic approach.

Ceola 2 years ago

↳ replying to Twana

I agree, option C seems like a distraction.

Reuben 2 years ago

I think option A is the risk of renewal that requires mitigation analysis.

Barney 2 years ago

Seriously? No open incidents 30 days before renewal? That's like saying everything is rainbows and unicorns. I'd go with A.

Nida 2 years ago

↳ replying to Barney

Definitely, proactive measures are key in ensuring a successful renewal process.

Andrew 2 years ago

↳ replying to Barney

Yeah, A makes sense. It's important to address issues before they become bigger problems.

Phillip 2 years ago

↳ replying to Barney

Phillip is right, that does seem too good to be true. I agree, A seems like the best choice.

Eva 2 years ago

↳ replying to Barney

Seriously? No open incidents 30 days before renewal? That's like saying everything is rainbows and unicorns.

Craig 2 years ago

Option A seems like the clear choice here. A 50% drop in adoption rate is a major red flag that needs to be addressed through a mitigation analysis.

Timmy 2 years ago

↳ replying to Craig

Yeah, a 50% drop in adoption rate is a big concern for renewal.

Carma 2 years ago

↳ replying to Craig

I agree, option A is definitely a risk that needs to be mitigated.

Cisco 700-805 Exam - Topic 3 Question 67 Discussion