Cisco Exam 500-445 Topic 8 Question 49 Discussion

Actual exam question for Cisco's 500-445 exam

Question #: 49
Topic #: 8

How is Chat Watchdog Interval used?

Ato control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it

Bto control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE

Cto control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE

Dto control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent

Show Suggested Answer

Suggested Answer: B

Data masking is the process of replacing sensitive data with realistic but not real data to protect it from unauthorized access or exposure. It is typically used to protect sensitive data such as personal identification numbers, credit card numbers, and other confidential information.

The process scans content and applies regular expressions to mask the sensitive information by replacing the sensitive data with a set of predetermined characters or values, such as asterisks or random characters. This makes it difficult for unauthorized users to access the sensitive data, while still allowing the data to be used for testing, development, and other purposes.

by Horace at Jan 15, 2025, 06:04 PM

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Kaitlyn

8 days ago

B seems like the correct answer, unless the chat activity is being monitored by a pack of watchdogs. In that case, I'd go with D.

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Gerardo

9 days ago

I don't know about you, but I always thought the Chat Watchdog Interval was used to keep an eye on the chatty dogs in the office. Guess I was barking up the wrong tree!

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Dusti

13 days ago

Ah, the age-old dilemma of chat abandonment. I'm going with C - if the chat couldn't be routed to UCCE, it's only fair to mark it as abandoned.

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Ludivina

21 days ago

I'm torn between B and D. The question doesn't specify the reason for the chat being abandoned, so D could also be a valid answer.

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Candida

3 days ago

I think B is the correct answer because it mentions not getting any response from UCCE.

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2 months ago

I think the answer is A, because it makes sense to tag a chat activity as abandoned if an agent couldn't accept it.

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