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What are three steps in a chat process flow? (Select three.)
Suggested Answer: A, C, D
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These are three steps in a chat process flow. A: The agent selects chat in the gadget to initiate a chat session. C: Once the chat session is established, the application server will display the chat to the agent and send a notification to the agent that a new chat has arrived. D: The customer initiates the chat by clicking on the chat button or link and hitting the Chat Entry Point (EP) on the website.
26 comments · newest first
AL
Allene
3 months ago
I feel like these steps are so important for clarity!
CH
Chaya
3 months ago
Closing the chat is crucial too. It wraps everything up.
TA
Tamera
4 months ago
Yeah, definitely! Then we need to gather user info.
LI
Lili
4 months ago
I think the first step is initiating the chat.
RO
Rosio
5 months ago
Don't forget about follow-up!
SA
Sarah
6 months ago
I thought there were more steps involved.
WI
Willodean
6 months ago
Wait, are those really the only steps?
TE
Terrilyn
6 months ago
Totally agree with that!
AI
Aileen
6 months ago
Initiate, engage, close.
LO
Lon
6 months ago
Greeting the customer, understanding their issue, and offering them a coupon for a free pizza. Who doesn't love free pizza?
KA
Kayleigh
6 months ago
Greeting the customer, understanding their issue, and providing a resolution. Easy peasy!
RA
Raul
7 months ago
Greeting the customer, understanding their issue, and transferring them to the appropriate department.
LY
Lynda
7 months ago
Greeting the customer, gathering their contact information, and escalating the issue to a supervisor.
XE
Xenia
7 months ago
The chat process flow should include greeting the customer, understanding their issue, and providing a resolution.
RO
Rosalind
7 months ago
I remember something about "responding to inquiries" being part of the process flow, but I need to double-check that.
ST
Stefania
7 months ago
I’m not sure about the exact steps, but I feel like "closing the chat" might be one of them.
BU
Buck
8 months ago
I practiced a similar question, and I believe "engaging the customer" is definitely one of the steps.
LA
Lacey
8 months ago
I think one of the steps is initiating the chat, but I can't remember the other two clearly.
LE
Leatha
8 months ago
I'm a little unsure about the specific steps, but I'll give it my best shot and select the three that seem most relevant.
RO
Rose
9 months ago
I'm feeling pretty confident about this one. The main steps in a chat process flow should be pretty straightforward to identify.
LA
Laticia
9 months ago
Okay, I've got a few ideas for the steps in a chat process flow. I'll review them carefully and select the three that best fit the question.
XO
Xochitl
9 months ago
Hmm, this question seems straightforward, but I want to make sure I'm not missing anything. Let me think through the key steps.
MA
Margart
9 months ago
I think I know the steps in a chat process flow, but I want to make sure I understand them correctly before selecting my answers.
GE
Gerald
3 months ago
Don't forget about resolving the issue as the final step!
DE
Denny
3 months ago
Yeah, and then you need to gather user information.
FL
Flo
3 months ago
I believe the first step is initiating the chat.