Cisco 500-445 Exam - Topic 1 Question 65 Discussion

Actual exam question for Cisco's 500-445 exam

Question #: 65
Topic #: 1

[All 500-445 Questions]

What are three steps in a chat process flow? (Select three.)

FEAAS Instances sends NEW_TASK message to MR PIM.

AThe agent selects chat in the gadget.

CThe application server displays the chat to the agent with a notification.

DThe customer initiates a chat and hits Chat Entry Point (EP).

BThe application server checks Chat EP configuration.

EEAAS notifies EAMS of DO_THIS_WITH_TASK.

Show Suggested Answer

Suggested Answer: A, C, D

These are three steps in a chat process flow. A: The agent selects chat in the gadget to initiate a chat session. C: Once the chat session is established, the application server will display the chat to the agent and send a notification to the agent that a new chat has arrived. D: The customer initiates the chat by clicking on the chat button or link and hitting the Chat Entry Point (EP) on the website.

by Lai at Jan 29, 2026, 03:26 AM

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Rosalind

4 days ago

I remember something about "responding to inquiries" being part of the process flow, but I need to double-check that.

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Stefania

10 days ago

I’m not sure about the exact steps, but I feel like "closing the chat" might be one of them.

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Buck

1 month ago

I practiced a similar question, and I believe "engaging the customer" is definitely one of the steps.

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Lacey

1 month ago

I think one of the steps is initiating the chat, but I can't remember the other two clearly.

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Leatha

1 month ago

I'm a little unsure about the specific steps, but I'll give it my best shot and select the three that seem most relevant.

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Rose

2 months ago

I'm feeling pretty confident about this one. The main steps in a chat process flow should be pretty straightforward to identify.

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Laticia

2 months ago

Okay, I've got a few ideas for the steps in a chat process flow. I'll review them carefully and select the three that best fit the question.

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Xochitl

2 months ago

Hmm, this question seems straightforward, but I want to make sure I'm not missing anything. Let me think through the key steps.

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Margart

2 months ago

I think I know the steps in a chat process flow, but I want to make sure I understand them correctly before selecting my answers.

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